Help gt this email from paypal

aav

I got this email from paypal today saying

An unauthorised account activity claim was recently issued against the
following transaction:

Transaction Date: 28 Jan 2007
Transaction Amount: -500.00 GBP
Your Transaction ID: 8BJ824493545L98238ef421N
Buyer's Transaction ID: 76E470253573GV846063J
Case Number: PP-247-157-899
Buyer's Name: Mr N Blank
Buyer's Email: https://www.xxx@.xxx.co.uk

To complete our investigation, you must provide additional information
within the next seven days. Please log in to your PayPal account at
https://www.paypal.com and go to the Resolution Centre to view the details
of this case. You will have the opportunity to enter any details or
information regarding this case which will help PayPal investigate the
matter fully.

Thanks for your cooperation through this process. We are continuing to work
to ensure that PayPal is secure for all users.

Yours sincerely,

PayPal
Protection Services Department

Now I have gone onto the paypal website and went to the resolution centre and this is what it sys

PayPal Case ID:
PP-247-157-899
Reason for Dispute:
Unauthorised
Date of Complaint:
31 Jan. 2007
Status:
Waiting for Seller's Response
Status Details:
The buyer has issued a claim stating this transaction was made without the account holder’s knowledge or consent. Please click Resolve Complaint Now to view your options to resolve this issue and learn how to provide relevant information that will help in PayPal’s investigation. We must receive your response by seven calendar days from case creation in order to include your input in our investigation.

When I go to resolve it the options they give me are that I have already shipped the item ora refound has already be provided. I have not sold anything on ebay since last year. It is saying that the person paid £500 and my paypal account has be frozen. What should I do. None of the options apply. Anyhelp would be great.

oliveoyl

you didn't get to paypal through the link in the email did you?

oliveoyl

if so, it might have been a 'phishing' email with a link to take you to a site that looks just like paypal - basically it cons you into giving your password.

if you did click a link from the email, i'd suggest first of all going back to paypal using a clean link, like google, then having a look. if the dispute isn't there, change your password immediately and check your other details.

if it is there, have a look at your transaction history to see if your paypal account has been hijacked.

in all cases, contact paypal.

aav

No I did not go though thelink on the email. Does anyone have any idea of what I can do?

oliveoyl

did you sell anything for £500 last year? people can do credit card charge-backs quite a while after the sale.

if it's nothing you've done, paypal will sort it out. they can't take something back off you if you haven't had it in the first place.

satan666wayne

Ring paypal

smartie1976

Sounds like maybe your account has been hacked?
Scammers trawl ebay for obsolete accounts, hack them and sell stuff through it.
You need to contact paypal ASAP - ideally a real person, even if it means phoning the States - and discuss this with them.

You cannot leave this otherwise you will get into all sorts of trouble.