DSR and sealed goods

mrochester

Hi all

Does the DSR allow you to open a sealed box to inspect a product and still be entitled to return it for a full refund? It's an electronic item in question (not computer software or something that I know would be void if opened).

Many thanks

Michael.

NCISROCKS

Yes it does.

mrochester

NCISROCKS wrote: »

Yes it does.

I'm just wondering how and why sites such as Play state that unwanted goods must be returned unopened.

Also, is anyone able to figure out the Play.com returns process? The Return Policy page states to click on 'View Order History' to arrange a return but there's no such link on the page!

http://www.play.com/Helpdesk/Getting_started/Play_com_returns_policy.aspx

arcon5

play.com seem to offer a 30 day returns policy. The statutory cancellation period is 7 (working) days, after this it's down to company policy, for which they CAN insist on original packaging.

mrochester

arcon5 wrote: »

play.com seem to offer a 30 day returns policy. The statutory cancellation period is 7 (working) days, after this it's down to company policy, for which they CAN insist on original packaging.

It's the original packaging, I've simply broken a seal that otherwise prevented the box from being opened!

NCISROCKS

arcon5 wrote: »

play.com seem to offer a 30 day returns policy. The statutory cancellation period is 7 (working) days, after this it's down to company policy, for which they CAN insist on original packaging.

Remember Play are in Jersey.

mrochester

NCISROCKS wrote: »

Remember Play are in Jersey.

Does that make a difference to the DSR?

Elle7

mrochester wrote: »

Does that make a difference to the DSR?

Yes, its UK legislation, I believe. Although I think the Jersey legislation is similar, someone posted it around here the other day.

mrochester

Elle7 wrote: »

Yes, its UK legislation, I believe. Although I think the Jersey legislation is similar, someone posted it around here the other day.

Googling it, it appears the Jersey law is almost identical the UK law

http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce%5Chtm%5CLawFiles%5C2007%2FL-37-2007.htm

wealdroam

mrochester wrote: »

Googling it, it appears the Jersey law is almost identical the UK law

http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce%5Chtm%5CLawFiles%5C2007%2FL-37-2007.htm

But remember, Jersey law needs enforcing in Jersey.

NCISROCKS

wealdroam wrote: »

But remember, Jersey law needs enforcing in Jersey.

That was my point...thank you.