comet bad day bad customer service

Mark_Hewitt

Comet are unusual that they require their own engineers to attend faults such as this. However IME they are very good.

bod1467

jonnyd281 wrote: »

There is nothing wrong with fuses or fuse wire, as long as the correct wire has been used then it will blow for the current it is rated for, the same as an MCCB, both rely on the current being higher than the rated current to trip them.

Fuses and fuse wire tend to be slower-acting and less accurate for a given fixed current or current surge, whereas MCBs respond more quickly to currents around their rated values. (It also depends on the type of fuse).

http://en.wikipedia.org/wiki/Fuse_(electrical)

jonnyd281

bod1467 wrote: »

Fuses and fuse wire tend to be slower-acting and less accurate for a given fixed current or current surge, whereas MCBs respond more quickly to currents around their rated values. (It also depends on the type of fuse).

http://en.wikipedia.org/wiki/Fuse_(electrical)

And claiming they cause fires is irresponsible. They still have to react within a certain time, as do MCCBs (which are not instantaneous) Both have a time factor in them. There are still lots of places where fuses are used as the primary means of protection.

bod1467

Where did I say it would CAUSE a fire? I said a fire RISK. Learn to read dear boy.

PS - time-served electrical technician here. And you?

jonnyd281

bod1467 wrote: »

Where did I say it would CAUSE a fire? I said a fire RISK. Learn to read dear boy.

PS - time-served electrical technician here. And you?

Ships Electrical Officer (although they call us something else now) and we use fuses as well as MCCBs -

And please don't patronise me, I can read perfectly well, I just interpreted your sentence in a way you possibly hadn't intended.

If the circuit had old-style fuses rather than circuit breakers then quite a high current could potentially flow, leading to a fire risk

That read to me as you stating fuses could cause a fire.

bod1467

No. Fuses themselves don't cause a fire. But old or incorrect fusing with old wiring increases the risk of the wiring overheating, thus increasing the risk of fire.

Bottom line - the appliance has a severe electrical fault that poses a safety risk. I'm sure we can agree on that.

victoriaplus4

update
trading standards have informed us that comet are not responsible for the washer it is domestic and general as they paid for the machine via comet, domestic and general have said they are not and it is comet who are responsible, comet have also said my notes have gone missing form the duty manager saying there would be a replacement.
so it could ba a repair, which i really do not want anything to do with comet at all but i have no choice.

It is not the fact the washer has gone wrong, these things happen, but dealing with comet has been terrible and i know there is good and bad with every company but i would really ask anyoone to think twice about buying anything from this company this is just my opinion through my own experiance.

jonnyd281

bod1467 wrote: »

No. Fuses themselves don't cause a fire. But old or incorrect fusing with old wiring increases the risk of the wiring overheating, thus increasing the risk of fire.

Bottom line - the appliance has a severe electrical fault that poses a safety risk. I'm sure we can agree on that.

Absolutely something is wrong with the machine and it needs to be sorted, I had one delivered to the ship all wrapped up straight from the manufacturers with a short to earth. They had nicked one of the cores when putting the machine together.