Replacement item or refund ?

wealdroam

Now that you have explained that it was a business purchase, then I am sorry to say that consumer rights do not apply.

Maybe try posting on the Small Business board.

arcon5

Sales of Goods Act DOES apply to business to business transactions -- however, the company can contract out it inplace of its own fair terms and conditions. So as far as rights and remedies are concerned, read their terms of service.

Business link explains it all

[Deleted User]

But when is a business not a business? If I play guitar in my bedroom for 2 years then go out and do a gig and get some money for it..does that mean my guitar purchase was a business purchase?

arcon5

Deleted_User wrote: »

But when is a business not a business? If I play guitar in my bedroom for 2 years then go out and do a gig and get some money for it..does that mean my guitar purchase was a business purchase?

A purchase is not a business purchase when erm.. it's purchased for a purpose other than commercial use? If your buying something to play in your bedroom, it's clearly for personal use and not in a business capacity.

[Deleted User]

Well I spoke to the boss this morning...and it looks like that if I hold out for a refund it's going to be a Trading Standards and small claims court route...which I don't think I can be arsed to go down cos I might lose.He has still offered a full credit which is around £300...so my feeling is that I can hang on to the credit and use it in the future...or get something I don't really need and try and flog it for as much as I can.The shop in fair has been polite and professional in the way they've dealt with it...it's the mixer and the manufacturer that's been a big let down in all this.

unholyangel

Deleted_User wrote: »

Well I spoke to the boss this morning...and it looks like that if I hold out for a refund it's going to be a Trading Standards and small claims court route...which I don't think I can be arsed to go down cos I might lose.He has still offered a full credit which is around £300...so my feeling is that I can hang on to the credit and use it in the future...or get something I don't really need and try and flog it for as much as I can.The shop in fair has been polite and professional in the way they've dealt with it...it's the mixer and the manufacturer that's been a big let down in all this.

Just remember to check whether the credit note has a expiry

Also, technically any refund they gave you couldve been partial to take into account use you have had of the item (if this was a consumer purchase and not business ofc). For electrical items, this is generally 30-40% in the first year (although it can vary depending on the store, product etc). So say even being on the safe side with a 10% reduction for 6 months.......this would be £270

So if you perhaps use the credit note for something else then sell it, even for RRP, you might just have made a few quid.

Alternatively, if you feel like continuing, you COULD always try a LBA. Have the shop said anything about B2B or are they treating it as a consumer purchase?