hmrc b#####ds

chrisbur

olivetti wrote: »

Sounds like you need to be venting your spleen at your employer and not HMRC.

However HMRC will now need to sort out the mess made by your employer by not operating PAYE correctly.

You will need to contact HMRC again and give all your details to them for this tax year.

The OP has so far failed to give the details that would allow someone to understand what has happened; so at the moment no-one can tell who if anyone is at fault. Just as a guess the most common cause of this sort of thing happening is an overlap of payments where the old employer is still paying on the employee's tax code and the new employer is using the emergency code resulting in an underpayment of tax which is then collected when the P45 is eventually operated by the new employer, no-one is to blame, and overall the tax deducted is correct. But as I say that can only be a guess untill details are given.

grade_2

Just to set the record straight... I always do as instructed and give my employer my P45 etc, hmrc for reasons which even they can not explain changed my tax code to 11T, I have had to get an advance of £1000 off my employer, total time on the phone listening to recordings and sorting it out 1.5 hrs. 100% hmrc's fault and they have done nothing to sort it out.

I still havent had time to speak to the bank to see if I incurred any charges (I work up and down the country sometimes out of the house for 17 hrs in a day, sleep, get up, go to work again, very busy).

I don't drink. I only go onto a forum if I need information, not to gossip about the latest tesco reward scheme and count who's made how many posts (wow, withabix you must lead a full and interesting life).

I gave all the details I had at the time, it was late and I was very angry and very worried but I got to the bottom of it before I had a chance to log back in.

Lucky for me i could get that advance otherwise i would have had it.

HMRC are idiots and b######ds and because of this I couldnt care less if they get their pension or not. The whole thing was very stressfull and I still need to keep an eye on it next month.

If it hadn't happened to me I never would have believed that they could behave so badly and get away with it.

Thanks to everyone who tried to help or had kind words for me, to hell with those who didnt - go back to counting coupons.

patman99

You need to ascertain as to whether or not your employer has sent-in Pt. 3 of your P45 and it they have, has HMRC actually received it before you start casting stones.

Keeping cool and calm is key in getting to the bottom of this mess.

Gas_Powered_Toothbrush

grade wrote: »

100% hmrc's fault and they have done nothing to sort it out.

With an attitude like yours it's hardly surprising.

ThumbRemote

Gas_Powered_Toothbrush wrote: »

With an attitude like yours it's hardly surprising.

Why, do HMRC now only fix their mistakes for people they like?

xylophone

First of all confirm with your employer when he sent your P45.
Next, take a copy of your P60 for the tax year 2010-11 and copies of your salary statements for the current tax year.
Write to HMRC giving the date the P45 was sent and enclosing the above; confirm in writing that you have never claimed benefits.
Ask for an explanation of the tax code you have been given and ask for it to be revised.
Send the letter special delivery and keep the confirmation of posting.
Give it a couple of weeks then make further enquiries if you have had no response.

jimmo

ThumbRemote wrote: »

Why, do HMRC now only fix their mistakes for people they like?

Yes and no.
In my days at HMRC we had personal responsibility for a set number of taxpayers. That was known as an allocation. If I messed up your tax affairs and you phoned up you would talk to me. You could call me a b*****d and, if you were right, I would move heaven and hell to put things right because I had caused the mess in the first place. If you were wrong and it was not my fault, I might well still have moved heaven and hell to sort out your problem to avoid, in today’s terms, a disciplinary.
However, if I thought you were wrong and I didn’t like you I could, just dig my heels in and let you do your worst.
I can’t speak for today’s HMRC but I think the days of personal responsibility are long gone.
Nowadays if you phone a call centre to complain the person you speak to has no personal responsibility for your tax affairs and, sadly, HMRC will judge that person’s performance, not on whether that person has sorted out your problem, but whether that person has correctly advised you on how to escalate you complaint.
So, quite frankly, it is probably down to the personal relationship you can build with the call centre person you talk to.
Will they follow the rules or go the extra mile and help you to resolve your problenm?

antonic

In todays HMRC

jimmo wrote: »

Yes and no.
In my days at HMRC we had personal responsibility for a set number of taxpayers. That was known as an allocation. If I messed up your tax affairs and you phoned up you would talk to me. You could call me a b*****d and, if you were right, I would move heaven and hell to put things right because I had caused the mess in the first place. If you were wrong and it was not my fault, I might well still have moved heaven and hell to sort out your problem to avoid, in today’s terms, a disciplinary.
However, if I thought you were wrong and I didn’t like you I could, just dig my heels in and let you do your worst.
I can’t speak for today’s HMRC but I think the days of personal responsibility are long gone. - correct there is now NO case ownership
Nowadays if you phone a call centre to complain the person you speak to has no personal responsibility for your tax affairs and, sadly, HMRC will judge that person’s performance, not on whether that person has sorted out your problem, but whether that person has correctly advised you on how to escalate you complaint.
So, quite frankly, it is probably down to the personal relationship you can build with the call centre person you talk to.
Will they follow the rules or go the extra mile and help you to resolve your problenm? They have 7 minutes to deal with the whole call & write up the notes, if they take longer they get questioned why

ceeforcat

jimmo wrote: »

Yes and no.
In my days at HMRC we had personal responsibility for a set number of taxpayers. That was known as an allocation. If I messed up your tax affairs and you phoned up you would talk to me. You could call me a b*****d and, if you were right, I would move heaven and hell to put things right because I had caused the mess in the first place. If you were wrong and it was not my fault, I might well still have moved heaven and hell to sort out your problem to avoid, in today’s terms, a disciplinary.
However, if I thought you were wrong and I didn’t like you I could, just dig my heels in and let you do your worst.
I can’t speak for today’s HMRC but I think the days of personal responsibility are long gone.
Nowadays if you phone a call centre to complain the person you speak to has no personal responsibility for your tax affairs and, sadly, HMRC will judge that person’s performance, not on whether that person has sorted out your problem, but whether that person has correctly advised you on how to escalate you complaint.
So, quite frankly, it is probably down to the personal relationship you can build with the call centre person you talk to.
Will they follow the rules or go the extra mile and help you to resolve your problenm?

Great post jimmo. One also used to have their tax affairs dealt with by someone in the same country, never mind city.

Pennywise

ceeforcat wrote: »

Great post jimmo. One also used to have their tax affairs dealt with by someone in the same country, never mind city.

Somehow, HMRC have managed to maintain a half-decent service as regards corporation tax. This was always the jewel in their crown and I despaired when I first heard that they were closing local CT offices and centralising. Now, most of my CT clients are dealt with by Dundee and despite my initial worries, the service is just as good as it was locally, despite being a few hundred miles away. I can still phone them up using a normal STD number and usually the person I first speak to can actually do what is being asked of them after a reasonable and un-obstructive simple ID check (such as simply confirming client name and agent name), whether it's changing an accounting period, speeding up a repayment or revised return processing, or even putting me straight through to a real tax inspector if I want to talk about something technical.

Why can't they apply the same working practices to PAYE and SA? Centralisation and call centres don't have to be a bad thing. It's the people and processes that matter - good people and good processes can make it work, but sadly HMRC have too many bad people and bad processes that are dragging the PAYE and SA system down.