PPI:How long is it usually normal to wait?

edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
1 reply 707 views
fifitrixiejanefifitrixiejane Forumite
88 Posts
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
Hi All.

As i had success with claiming back my bank loan PPi i thought i would have a stab with the credit cards. So far i sent 3 letters on the 7th Nov, bearing in mind they probably might take til the 11th Nov to get there.
One to Barclaycard, one to MBNA/ virgin card and the last one to Egg card.

On the 15th Nov i got a response from Barclaycard acknowledging my complaint with a rough time limit to investigate/respond.

Mnba.. nothing at all so far.
Egg card, nothing either and i'm a shade worried since barclaycard brought them out that i actually sent it to the wrong address although, wouldn't post be pasted on?

So, what i'm wondering is, is this normal? Do most people here hear nothing until they either get a yes/no answer? or do they get a letter to actually acknowledge the receipt of complaint?

What are the normal timescales?

Thanks! :cool:


  • di3004di3004 Forumite
    42.6K Posts
    Hi there

    Well done on your success!:beer:

    Hi there

    Normally they have 8 weeks, so can take anytime up to there, but with extra time the FSA gave banks permission for, it currently stands at 12 weeks.

    However, if you've not received any correspondence at all within a week or 2 of sending your letters, give them a ring to make sure they are received, or if you posted by signed for recorded delivery, this should confirm delivery status on Track and Trace Via Royal Mail website.

    Good luck.:)
    The one and only "Dizzy Di" :D
This discussion has been closed.
Latest MSE News and Guides

Students - apply for uni funding NOW

If you plan to get a place via 'clearing'

MSE News

A guide to council tax bands

Lower your band & save £1,000s

MSE Guides