1899 and 18866 Nightmare!

lindy8

I have been with both companies for several months and have the same credit card registered for payment with them. But every month they block my account with 18866 as they say that my 1899 payment has been declined. When I check with the credit card company they say that no payment has been requested, let alone declined. Every other month, the problem seems to have resolved itself but not last month and I am still unable to use 18866 as they have blocked it. I must have sent 30 mails to them asking them to contact me but each time I get a bog standard reply saying to go to the site and reset my payment details - but the site will not let me do that - it just says there is an error. This is driving me round the bend! As they have no call centre I cannot speak to anyone and they will not respond to my emails asking for someone to call me. Can anyone please help with this problem?

grumbler

lindy8 wrote:

... the site will not let me do that - it just says there is an error.

Try to solve this problem first!
Do not let you to do what? Check your account (log-in)? Change your details?

dave2986

^ reset his payment details

I would just cancel the whole account and start fresh again

lindy8

As soon as enter my log in details, it just says that my account is blocked and although I can enter the place to change my payment details, it just comes up as error when I enter the new info.

grumbler

Agree with Dave2986 that it is worth closing your account in such a situation (‘unsubscribe from 1899’ in ‘your personal details’ window) and then opening account again. If you cannot close it send a e-mail asking to do this and explaining that you cannot do it yourself.

P.S. Have you tried to use some other computer?

Edinburghlass_2

If you are going to close your account and set up another try setting up the next one with your mobile number, then once it has set up add in your landline number.