This weeks email "If it's faulty you always have a right to return"

gsax

"3. If it's faulty you always have a right to return. If you buy faulty goods or services, whether in-store, online or even if in a sale or with a voucher, take them back quickly and you've full refund rights"

This is incorrect. I bought a Freeview+ digibox from Tesco in January. It broke in September. I took it back to the store I bought it from and the person points to “this is a B item" or something on the receipt.

I was told to send the item back to the manufacturer at my own expense and sign a form to say I would not get the £200 item back if it wasn't their fault. They even said put the item in a bag unprotected and send in the mail?!!?!! They admitted two faults in the item in the end.

Therefore please remember Tesco's are no longer liable for certain goods and you have to pay your own money to fix the issues. You can ring the premium tesco faultline help and get some shocking customer service (but that is a different matter and they did a lot to placate me).

Basically the message is, even though it is the quote above is correct and they put it on the receipts and on the wall at customer service it basically means nothing. In my opinion Tesco should just be clear "Once you have bought this “B” item you are going to have to deal with someone else - we are not interested". So just to flag – please look out for “B Item” or something on your receipts to know your rights

cgk1

You've misunderstood what that actually means - it's not about an item that break after a period of usage, it means that if you buy an item and it is not working when you first use it then you have full refund rights - as least that is how I read it.

proactive

if the message is being misunderstood perhaps the message should be clearer?

Edinburghlass_2

gsax wrote: »

"3. If it's faulty you always have a right to return. If you buy faulty goods or services, whether in-store, online or even if in a sale or with a voucher, take them back quickly and you've full refund rights"

The clue is in the words "take them back quickly" not when the goods fail to function several months later.

gsax

OK, thanks for the clarification - I made a misread the rule.

However I think it is unfair that if an electrical item breaks at tesco within 12 months you have to send it to the manufacturer at your own expense.

I think if I had bought it at Curry's or Dixon's I wouldn't have all that - I'd just take it back. That is my point that Tesco say something on their receipt and on the walls of the store, when it's just not true

[Deleted User]

if you buy something from tesco or anywhere for that matter your contract is with the store NOT the manufacturer and you are within your rights to demand that they rectify the situation,doesnt matter what they put on the walls or the receipt the law is the law

gsax

i did ask several times woodbine - to no avail - even speaking to the key CS folk in Dundee. They sent an instore voucher to cover the postage (thus why I said they had placated me). I think they we're embarrassed to be associated with a really poor quality CS that is Freeview+

It's a warning to only by kettles and slow cookers (saw someone bring one back whilst i was waiting) - I hear what you are saying but feel I'm out of ideas
Just watch out for high priced electricals.