Problems with Mr Clutch

Alex_Knisely

Timing-belt replacement through Mr Clutch: Belt installed, car ran badly, independent mechanic found that the replacement had been put in backward (!) -- photographs taken -- Mr Clutch personnel 1) denied that an error had been committed, 2) accused the mechanic and me of colluding to defraud through PhotoShopping the pictures. No refund or compensation offered. Luckily the bank that issued the credit card found my account of events convincing.

Mr Clutch could have put their right hand up and said, We made a mistake, we're sorry, here's your money. They'd have won points for honesty and forthrightness, the financial results would have been the same. And I wouldn't be posting this review.

But, by my experience, you should expect from Mr Clutch neither good work, nor forthrightness, nor honesty. Go elsewhere.

Nhw_News

They are dishonest and treat motorists like we are completely ignorant. Once your car is on their ramp for a diagnostic, you are at their mercy. They exploit their upper-hand to the maximum by being completely dishonest with the diagnosis and quoting whatever they fancy (I am an "old-school" motorist with good mechanical understanding with over 35 years of driving and doing most of my car maintenance myself). Parts they use are inferior and break down very soon. Learn from my mistake and do not take your car to Mr Clutch. Terrible experience. Took ages to fix what the qualified recovery mechanic said was a simple repair. Of course it cost me an arm and a leg! The car broke down very soon again due to poor workmanship and/or parts used. They never told me exactly why. Very dishonest indeed. But repaired free of charge because the breakdown was within a few miles of repair, directly related to the work they did and the part they claimed to have replaced. Mr Clutch needs to take a long hard look at their business ethic and reform if they need to stay in business for much longer.