New Tennet talk talk online wish to remove been trying for a week peaved off.com

davidbuckleyni

Talk talk claim their is no service on my line I am a new tennet in the property and finding it a nightmare to sort this. I am wanting to install bt phone line I have got my broadband installed ok thank god but when i pick up the phone line I am redirected to talk talk accounts department the previous ten-nets said they called talk talk to cancel the line and they promised it would be cancelled buy the 28th I have tried calling talk talk but as soon as i mentioned wanting the line removed they disconnect me how do i get a resolution to this do we have a manager email address i can find out about .

Mark_In_Hampshire

The line is still physically connected to Talk Talk's equipment. There's no service = correct.

But that's irrelevant.

You just pick whichever supplier you want to supply your line rental and they will sort it out. For instance to have a BT service a change needs making at the exchange to migrate the line from Talk Talk to BT Wholesale.

Who is supplying the broadband on the line? I'd previously thought that on a Talk Talk line you could only have Talk Talk broadband.

Mark_In_Hampshire

After writing that a thought occurs - did you order broadband using the number for the line as was (the old tenant's number) and that is up and running now, but, there's no line rental sorted yet? (If so, this may potentially get very messy)

Heinz

Even messier if Talk Talk do what the previous tenant apparently wanted - for the line to be ceased! Then you'll have broadband being carried on a line which no longer exists.

davidbuckleyni

No what i am saying is that i was able to get the broandband ok because it is infinity but when i lift the handset it goes to their account department with no help from them what so ever i want to be on bt and their not relisiing the line

Mark_In_Hampshire

There's somethng very odd going on there.

Your line must be wired up to Talk Talk's network, since that's what you get directed to when you dial out.

Infinity is the BT brand name for the fibre to the cabinet service (Talk Talk also supply it). However Infinity is only available with a BT line (line rental paid to BT). So how you managed to order that and get it provisioned is a mystery.

In any event, you don't even need to speak to Talk Talk. They are completely irrelevant. It looks like the service was ceased on the 28th which is why you can't ring anyone and get directed to their accounts department.

In the event of such a line case, the broadband may continue working for a short while, then that gets ceased as well. Because the broadband is the sub-service, if you like, to the line rental. No line rental = no broadband.

Are you absolutely sure you don't have a second phone socket anywhere in the building?

Anyway - you need to forget Talk Talk and speak to BT to order a BT service. At which point I'd suggest you mention you already have the Infinity service and don't want that going off when the line rental is organised, and then having to be re-provisioned.