Used product sold as new

colazombie

Last night I bought an electric blanket from a well known high street catalogue-type store.
I was told on purchasing that I could only return if faulty.
When I took it home and opened it I found it had been used :eek:
It was covered in pet hair and the securing strings had been cut off!
Disgusting!
I took it straight back to the store where the staff offered to swap it.
I opened the new one in store to check is was in fact 'new'.

I fired off a quick email of complaint to the store when i arrived home.
They replied this morning apologising, said they wil investigate, and hope it wont put me off shopping with them in the future! Lol
What a joke.
Doubt i will shop there again, I am fuming.
Just a warning, check your goods before you set off for home if you can!

fluffnutter

From a consumer rights perspective, they've pretty much done all they can to rectify the original mistake. You've got a replacement item, they've apologised and promised to investigate. Why are you still fuming?

rustyboy21

They cannot be held responsible, if they have taken back something, which 'appeared' to be intact and unsealed.

It looks like they have had the wool pulled over their eyes by another customer who has sent it back and got a refund.

It is an catalogue type shop. Do they deal mail order too? if so , this is where it has happened. They have done as much as they were required to, didn't have to do anymore

colazombie

Yeah I guess they have. I guess they didnt check it properly when it was returned as 'faulty'... then again should a 'faulty' product be re-sold?
Just a bit grossed out i guess.

peter_the_piper

More likely they previous returnee had a duff one out of guarantee and swapped it. Saw that someone had done this in TJ Hughes once, tried on new shoes and put old ones back on shelf.

TagEHeuer

Get over it, they replaced it and did everything they could. Just don't use them again. Glad it all worked out in the end.

sarahg1969

I bought a hairdryer set frmom Argos once. The hairbrush was full of hair - gross. I was pretty certain it was a mistake though, and they'd not done it on purpose to annoy me. I just got an exchange. No fuss and no need to be fuming about it. Mistakes happen.

rustyboy21

colazombie wrote: »

Yeah I guess they have. I guess they didnt check it properly when it was returned as 'faulty'... then again should a 'faulty' product be re-sold?
Just a bit grossed out i guess.

It may have no been returned as faulty, as it may have been stock from their mail order side and therefore covered by DSR's.

Which begs another question, why would you buy, for example a bed off the internet, when according to DSR's you have the right to refund if you then decide you don't want it? Say for example an unscrupulous person ordered one, used it a night, wet the bed, then sent it back , resealing the packaging and then it is sold onto you as grade a stock. According to other threads on here, you are in the right to reject mattresses even if the seal has been opened, if you decide you don't want it.

Who would want other peoples bodily fluids/skin in the bed you bought.

kajstring24

fluffnutter wrote: »

From a consumer rights perspective, they've pretty much done all they can to rectify the original mistake. You've got a replacement item, they've apologised and promised to investigate. Why are you still fuming?

Because it's the 'Vent & Warning' section of the forum. She's venting and offering a warning. Didn't know that was against the rules.

pinkteapot

kajstring24 wrote: »

Because it's the 'Vent & Warning' section of the forum. She's venting and offering a warning. Didn't know that was against the rules.

It would be a more useful warning if the shop involved was named.

Though it makes me more likely to go to shops when I hear that they resolve complaints quickly and fairly.

cajef

sarahg1969 wrote: »

I bought a hairdryer set frmom Argos once.

We have had several things from Argos in the past which have either been used or opened with bits missing, if we ever buy anything from them now we check to make sure the original seals look unbroken.

If they are not sealed we always insist on checking them over before we leave the shop.