QANTAS grounding - compensation

dispossessed

SteNpton wrote: »

Thanks! I've re-mailed them again - the address is right except there is a dot au at the end, which is where i had the original email from?

I'll keep you posted, good to know you've finally got yours - although i'm a bit miffed that we've now paid our holiday costs, so there will be a big credit on the card for a while?!!!

S

I think it helps a bit, assuming that you booked directly with Qantas, if you can quote your original booking reference number (will be in the e-mail booking confirmation). It makes it easier for them to find your original booking & credit card details etc.

dispossessed

flutterbyuk25 wrote: »

I emailed them the form, had email back few days later asking for further info and to confirm my CC details, followed by a phonecall. Then refund was paid within 5 days (within 3 weeks of first email). Quite impressed with the speed considering the amount of refunds they must be processing.

Good for you !

Keep in mind that refunding of expenses and the payment of compensation (as per EC Regulation 261 /2004) are seperate, albeit not entirely unrelated, issues. They made two separate payments to ourselves.

Have they paid your 600 Euros (per passenger) Compensation as yet ?

alison74

I just got this email today (I returned home yesterday) and the man has processed payment for 600 euros for each of us who travelled. Happy days!