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Do Paypal need poking?
sillygoose
Posts: 4,795 Forumite
Keeping it short..
Bought item, arrived, totally not as described.
Emailed seller twice with photos. Ignored.
Raised Paypal dispute tried contact twice. Ignored.
Escalated to claim. Seller ignored.
Seller (20,000+ 99.7% feedback) still ignoring.
Paypal says:
The seller has been asked to respond by 27 Nov 2011. As soon as we hear from the seller, or if 27 Nov 2011 passes with no response from the seller, we'll review this case and email you with an update.
Its now late the 29th, will it invariably process on and I should be patient or do I need to jog Paypal? how long should I wait?
Its only a stupid £3.99 item but this is the worst I have ever been treated by a seller, its like they are so big non existent customer service or the odd neg. feedback doesn't touch them.
Bought item, arrived, totally not as described.
Emailed seller twice with photos. Ignored.
Raised Paypal dispute tried contact twice. Ignored.
Escalated to claim. Seller ignored.
Seller (20,000+ 99.7% feedback) still ignoring.
Paypal says:
The seller has been asked to respond by 27 Nov 2011. As soon as we hear from the seller, or if 27 Nov 2011 passes with no response from the seller, we'll review this case and email you with an update.
Its now late the 29th, will it invariably process on and I should be patient or do I need to jog Paypal? how long should I wait?
Its only a stupid £3.99 item but this is the worst I have ever been treated by a seller, its like they are so big non existent customer service or the odd neg. feedback doesn't touch them.
0
Comments
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Do you have the option to close? If not I'd get onto Paypal & ask them to make a decision.0
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I always phone paypal if I have any issues, they are surprisingly helpful.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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