My Bank is looking at my direct debits with out me knowing?!!

Credit-Crunched

It is against the FSA guidelines to contact a customer on mortgage grounds only.

|"Cold calling potential customers for mortgage business is against our rules and firms operating in the industry should be aware of this. This is the first time we have taken steps against a firm for undertaking this activity and we will continue to monitor the market for instances of cold calling. Management is responsible for ensuring that firms comply with our rules and we will act where we find breaches.|"

This is quite clear in the distance marketing act and you can only be invited in for a general review, so yes the mortgage manager has contravened FSA rulings.

Wh05apk

Credit-Crunched wrote: »

It is against the FSA guidelines to contact a customer on mortgage grounds only.

|"Cold calling potential customers for mortgage business is against our rules and firms operating in the industry should be aware of this. This is the first time we have taken steps against a firm for undertaking this activity and we will continue to monitor the market for instances of cold calling. Management is responsible for ensuring that firms comply with our rules and we will act where we find breaches.|"

This is quite clear in the distance marketing act and you can only be invited in for a general review, so yes the mortgage manager has contravened FSA rulings.

As we were "encouraged" to do (see post 16)

Just_Some_Guy

This isn't anything sinister. Some bored young man in his early twenties wondering if this is the best use of a first class degree will have used a computer to get a list of people who have both money going to Santander's mortgage account and also failed to check the "don't send me crap" box on a website once. Delete the message and get on with your life.