outlook express mail probs

lemontart

I cannot send or recieve mail via outlook express - comes up with this msg

The connection to the server has failed. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

have checked everything and appears no reason for it.

thanks in advance.

liz
xx

GreenNotM

Hi Liz

Has it ever worked ?

Here are MS's reasons for the error http://support.microsoft.com/kb/191687

4 reasons - 2 of them server side - nothing you can do ( see first question )
The other 2 reasons "

• A proxy server located between the client and the server may be blocking access to these ports to the Exchange Server computer. For more information about configuring Exchange Server through a proxy server, click the following article number to view the article in the Microsoft Knowledge Base: 176466 (http://support.microsoft.com/kb/176466/) TCP ports and Microsoft Exchange: In-depth discussion
• Another program, such as virus-scanning software, has reassigned port 25 to another port. Disable all services that are not essential, including antivirus software, and then restart the server. "

means your firewall or virus software may be blocking access.
Have you changed anything, if it was once working ?
Are you paying to use BT's POP3 mail service ?

HTH