HSBC and Online Banking Payee list

MoneySavingUser

When HSBC switched to the secure key system did all the payees stored in your account disapper?

Mine did - and new payments counted as the first payment to that account and set off fraud alerts!!

edit: I only had one-offs if I had regular ones and they disappeared I'd have been even more annoyed!

Bloomberg

MoneySavingUser wrote: »

When HSBC switched to the secure key system did all the payees stored in your account disapper?

Mine did - and new payments counted as the first payment to that account and set off fraud alerts!!

edit: I only had one-offs if I had regular ones and they disappeared I'd have been even more annoyed!

How bizarre - I have not heard of any similar cases.

Superheavy

It's not something that I've heard of before, and I work at a branch where I speak with a lot of different people about their internet banking.

Was there a long time where you didn't make any payments at all? Beneficiaries will tend to be removed if they aren't used for a long time.

Hard to tell without going in and actually having a look, but have your branch been able to give you an answer?