Asda overcharge policy

fionajbanana

European_Citizen wrote: »

Does that rule also apply to reduced to clear items for which you have mistakenly been charged the full price? It happened to me once in Asda and they only refunded the difference.

No it does not. I had bought some braising steak in the reduced and it scanned at the original price. I got the difference back when I went to the CSD.

Tranquilday

Hi everyone,
I have an update on my earlier post.I went back to Asdas this morning.They had to check my claims, so called for the relevant colleague, who went and checked.She came back with the SEL (shelf edge label's) which confirmed the gross overcharge. They refunded the £4.11 in full and gave me £2 for my trouble. My question is...have I been done over? should this £2 be per item overcharged or for the one off transaction? Not that I can do anything now but it will help me in the future. Just so that you all know the Schwartz was overcharged the week before, but I couldn't see the point of driving all the way back to claim 36p. Which is probably where they make their profits.

MrsE_2

I was over charged in asda today, as were the 2 people in front of me.

They didn't get a £2 gift card.

After he had finished refunding me - I asked for my £2 gift card - oh yes he said & gave it to me........

Why do Asda staff hate giving these out?

rachbc

at my asda they used to act like the were handing over thier own cash and lied a couple of times saying I couldn't get them on self scan or on RTC items. I emailed CS to complain and the staff seem to have been 'retrained'

withywood

all I got was the refund of the pound I was overcharged

constantworrier

withywood wrote: »

all I got was the refund of the pound I was overcharged

I bought some biscuits that were reduced to 30p from 70p and I was charged 35p. I was thinking dare I go back for 5 pence anyway got the nerve up to do it and got the 5p plus £2 gift card. Glad I went back. Staff in my local Asda are always nice.

zenseeker

Today I bought a Bella Mozzarella ball marked as 44p on the shelf, but at self scan I was charged 60p. Went to CS and got 16p refund and a £2 card without any hassle

sweetcarer

I have done this for a long time. Scanning receipt at end of shopping and going the customer service desk. Last time they said it I could only get a £2 "sorry card" per visit not per item. I thought it was per item. Didn't have time to argue, people behind me. I have collected about £20 worth so far this year of "sorry cards". So it is worth it but need to dig more to see if it is per item or per visit.

sweetcarer