SMILE Bank Customer Service

katejo

Fridaycat wrote: »

I agree - First Direct are fab. I have banked with them for 20 years and have not had a single negative experience in that time. Internet banking is very efficient, and there is always someone at the end of the phone if you need to speak to them in person (and no automated systems to navigate before doing so!)

I agree absolutely with Fridaycat and Pimento. I have been with them for 20 years and would not switch. I loathe answering systems which keep asking you to choose from a list opf options and also bank staff reading from a script. FD does neither of these. I had one small complaint early on but they were able to listen to the taped conversation and saw that the error had been made by their member of staff. It was quickly corrected and I lost nothing.

[Deleted User]

We have been with smile since they started and previously the coop ie 38 years. I now always use the top telephone number in post 11. Last time, I did speak to a person but if I need to ring and then go automated, we will move to first direct. Speaking to a person with an accent I can understand was always a prime reason for being with them, take that away and they become just a run of the mull, anonymous bank

biscit

kittie wrote: »

We have been with smile since they started and previously the coop ie 38 years. I now always use the top telephone number in post 11. Last time, I did speak to a person but if I need to ring and then go automated, we will move to first direct. Speaking to a person with an accent I can understand was always a prime reason for being with them, take that away and they become just a run of the mull, anonymous bank

Is there an option, like *0# or something that is just not adveritsed?

Hermia

Have you tried putting the wrong account number in? I say this because when I tried to ring them a couple of weeks ago it didn't recognise my account number. After three attempts I got a message saying something like, "you seem to be having problems with your account number, we will put you through to an advisor". I then got put through quite quickly.