Problems with We Fight Any Claim

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
11 replies 44K views
DyffrynDyffryn Forumite
5 Posts
Hi Guys.
Just wondered if anyone else has had problems with WFAC dragging their heels?
I started a claim against Vanquis Credit Card to get my PPI back. I was told by WFAC that I'm entitled to just over £1000 back from a PPI I didn't know I had. I paid them over £300 to start the claim and a year later still haven't had any joy. Everytime I ring them ( after being on hold for almost 30 minutes at a time! ) I get the usual 'I'll get the relevant dept to chase your claim and get back to you'. I've had that brush off every month since May and now I'm getting narked :mad:

I've been told if I retract my claim I will lose most of the money I've already paid them. They say Vanquis are holding things up but I don't think WFAC are doing anything to help me.

What's my next step?

Thanks
Sue
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Replies

  • BoGoFBoGoF Forumite
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    I'd write the £300 off as a very bad mistake and if you think the PPI was mis sold use the info on this site to claim yourself.
  • I wish I could afford to but even on principal I refuse to let these companies get the better of me! Is it worth a phone call to the FSA or Ombudsman about this?
  • BoGoFBoGoF Forumite
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    I hate to say it but they already have the better of you, they have your £300. If only you had found this site before and the advice would be never pay an upfront fee - the company has no incentive to pursue any claim, they are quids in already.

    You can try the routes you mentioned but how much time/money have you already wasted on this?
  • dunstonhdunstonh Forumite
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    I was told by WFAC that I'm entitled to just over £1000 back from a PPI I didn't know I had.

    Its a frequent lie by the dodgy claims companies. They make up some figure to hook you into paying them an upfront fee. Some may consider it similar to advance fee fraud which works in a similar way.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • magpiecottagemagpiecottage
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    I would suggest you make a formal complaint to them accusing them of fraudulently claiming you were owed this money in order to make you part with your fee. Give them 14 days to make a full refund or go to the Ministry of Justice.
  • this company used to be Beneficial Claims.
    we stupidly paid them money to investigate whether our credit card contracts were enforcible. husband paid 340 and were told they were not legally enforcible. I was told that my fee would be waved if I signed up that day . 12 months later after being advised NOT to pay credit card bills they told us they could not help us . My waved fee was indeed charged and no ammount of phone calls etc could get it back. we lodged a complaint with the FO and ministry of justice to no avail.
    They have now called me 3 times today re PPI .have told them to get lost !
  • dunstonhdunstonh Forumite
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    12 months later after being advised NOT to pay credit card bills they told us they could not help us

    That is disgraceful. The one thing you should never do is stop paying them. It is the most basic rule that all claims companies know. You have very strong grounds for complaint and I suggest you do so to the ministry of justice again and make it clear what they said.

    The FOS have no remit over claims companies. So, dont bother with them.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • magpiecottagemagpiecottage
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    Send the following e-mail (after putting in your name/address/reference number to [email protected] and cc [email protected]

    FOR THE PERSONAL ATTENTION OF ALL DIRECTORS

    FORMAL COMPLAINT OF MISSELLING AND ADVANCE FEE FRAUD AGAINST WEFIGHTANYCLAIM.COM AND ITS DIRECTORS

    I wish to make a formal complaint against your company and each of its directors that on or around [date] your company contacted me and falsely told me that I was entitled to compensation of £[amout].

    You asked me for £[amount] in order to start a claim which I paid but you have thus far failed to produce any compensation whatsoever.

    [(If applicable -) You are also in breach of the rules of your regulator, the Ministry of Justice, by taking a fee before I had an opportunity to read you terms of business]

    I demand immediate reimbursement of my fee plus interest at 8% per annum simple from [the date you paid it] to the now.

    I am copying this e-mail to your regulator.


    [Name, address] Wefightanyclaim reference [reference number]
  • edited 13 February 2012 at 8:46AM
    DRAGON_LADY_2DRAGON_LADY_2 Forumite
    9 Posts
    edited 13 February 2012 at 8:46AM
    Beware-- I got taken in by WFAC August 2010,(before PPI claims were known much about). i had a doorstep call and tel call within 24hrs, they said i had about £14,000 PPI to come back, they hard sold it to me and I paid them £1900+ as they requested. As soon as i had done it i asked to cancel(in same phone call) they would not even though their leaflet said you had 14 days.
    I immediately contacted my credit card bank who told me to cancel in writting recorded delivery, which i did I also emailed to WFAC complaints sect ,notified BBC watchdog and local trading standards. WFAC would not refund my money they just tried hard sell again. I got back to credit card bank who did a sect 75 claim,after 2 months i got my money back. This all happened just after i had just been made redundant so i was an easy target for them at the time.
    I later discovered i had not even paid PPI on any loans.
    DRAGON LADY
  • Ellie2758Ellie2758 Forumite
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    How can I stop these people frm pestering my disabled ex husband. He foolishly agreed to accept a claim pack from them and now they keep ringing him and bothering him despite being told we are not interested. We hve never been sold PPI so there is no basis for a claim. Short of changing the land line number what can be done?
    Ellie :cool:

    "man is born free but everywhere he is in chains"
    J-J Rousseau
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