Benson for Beds delivery?

Beckyy

Has anybody had any issues with delivery from them?

I ordered a mattress from Benson for Beds a couple of weeks ago, I recieved my invoice with a delivery date of Mon 28th (tomorrow) and stating that I would be called 2 days before with a delivery slot - either AM or PM.

By Friday I hadn't heard anything, so called them and was told that the system hadnt been updated with a delivery slot, so the man would look into it and either email or call me back - but if I hadn't heard anything by 4pm then to call again because he would have been overloaded with work. I called back at 3.45, and spoke to a woman who said there was still no delivery slot so to call back at 9am Monday morning.

I work shifts and have work at 4pm Monday, which is why I really needed to know the delivery slot. My MIL can come round between me going to work and my OH getting home, but apparently they need to see ID on delivery and the order is in my name, not my MIL's?

I've heard lots of bad reviews, but they all seemed quite old so though I'd give them the benefit of the doubt. Having second thoughts now. :undecided

Beckyy

Update: I called Benson for Beds Monday morning, as was told that the mattress ad already been marked as delivered. I told them it most definitely hadn't been, and they rechecked and realised that it was actually now a courier delvery, and the courier had picked it up tha morning and will contact me to arrange delivery.

've called again this morning asking if I can arrange a delivery day with the courier, because I'm off work this week and they basically washed their hands of it and said I have no coice but to wait for the courier to phone and arrange a convenient day for delivery. It would likely be next week, or the end of this week at a push - she didn't know.

I'm off work this week, and back next week, so I'm really not happy. Especially when nobody notified me that it was being delivered by a courier and wouldn't be delivered on Monday 28th, like I was told.

Beckyy

Update: I have now recieved the mattress.

All the people I spoke to failed to tell me that because I lived in Scotland, delivery would be the week after the stated delivery date - only found out after re-reading my invoice quite a few times as it wasn't clear The courier called a couple of days after they picked up the mattress and told me that they onl deliver to my area on Tuesdays, so I opted for yesterday. It got to around 4pm and I'd not heard anything, so called the Benson for Beds no. and they basically washed their hands of it saying they had no contact of the courier, and couldn't tell me who it was because they didn't know. At 6pm the courier calld and said they had one delivery and then it would be ours. They came just after 7pm.

Sadly, instead of picking up the mattress and lifting it into the house they dragged it over teh gravel and pathway to our door. The plastic must have torn as there is a muddy patch on one corner of the mattress. My OH signed for it before we realised, as we requested they put the mattress in the living room. But I'm not best happy. I'm going to email them with a complaint, but as OH signed to sayit was recieved n good order I don't think we'll have a leg to stand on.

Avoid Benson for Beds!