Pets at home sold us a used mouldy fish tank how would you...

Padz_2

Pets at Home are great when customers aren't happy.

I bought a 3 for 2 on JWB puppy food and one of the bags was 6 months out of date. I sent a stroppy but polite email and when I went into store to change it I got

£10 cash to cover petrol for having to go back.
Obviously a free replacement bag
A £5 gift voucher.

Result!

Froglet

coldcazzie wrote: »

Can I ask, Orange, what are you planning to keep in the tank? The pets at home tanks don't come with heaters as standard and claim they are suitable for goldfish but they actually aren't. Goldfish need much bigger tanks (200L+) and heavy filtration as they are poop machines and also grow to a foot long and live for 20 years...

If you are hoping for a fish that your daughter can interact with I would recommend getting a 25w heater as well (they sell those in store) and buying a siamese fighting fish (betta) and keeping him on his own, or perhaps with a couple of shrimp or snails. They are very characterfull and will interact with people through the glass, and also more colourful than goldfish.

I realise this is not what you asked originally, but I have kept fish for many years and it pains me to see people keeping fish in inappropriate tanks. Hope the new tank you get is in better condition than the first one, which to me sounds like it was a return before you had it and they sold it to someone else.

Well said.I was about to post the same thing but you've said it all.I hate seeing goldfish suffering in small bowls and these fancy tanks,no proper filter,no dechlorinator used etc.Goldfish are hard work.I have 2 large ponds in the garden and it is a joy to see the fish swimming through the plants as they were born to do.So long as the water is kept right for them,fish will stay healthy.In a small body of water it is extremely difficult.

Please do not get a goldfish,they look cute when small but ultimately you will have a suffering fish on your hands which will most likely die and then your little girl will be very upset.Besides a siamese fighting fisjh there are other quite small tropicals which may be ok,providing you have the right filtration and heater.And of course the know how of fishless cycling.

There is much more to keeping fish than putting them in water!!i have just looked at this tank more closely.No wonder people think it perfectly ok when they are giving out this sort of info.......ok for three goldfish.It makes me VERY angry.

http://www.netpetshop.co.uk/p-27377-marina-mermaid-goldfish-aquarium-fish-tank-kids-set-17l.aspx

As a member here http://forum.practicalfishkeeping.co.uk/ we are constantly striving to educate and get stupid info like this changed.

Froglet

It has also dawned on me that the reason the tank was returned,smelly and dirty,is probably because their "recommended" no of fish that could be kept in it,died in a short space of time because it is so hard to get the conditions right.

coldcazzie

Froglet wrote: »

Well said.I was about to post the same thing but you've said it all.I hate seeing goldfish suffering in small bowls and these fancy tanks,no proper filter,no dechlorinator used etc.Goldfish are hard work.I have 2 large ponds in the garden and it is a joy to see the fish swimming through the plants as they were born to do.So long as the water is kept right for them,fish will stay healthy.In a small body of water it is extremely difficult.

Please do not get a goldfish,they look cute when small but ultimately you will have a suffering fish on your hands which will most likely die and then your little girl will be very upset.Besides a siamese fighting fisjh there are other quite small tropicals which may be ok,providing you have the right filtration and heater.And of course the know how of fishless cycling.

There is much more to keeping fish than putting them in water!!i have just looked at this tank more closely.No wonder people think it perfectly ok when they are giving out this sort of info.......ok for three goldfish.It makes me VERY angry.

http://www.netpetshop.co.uk/p-27377-marina-mermaid-goldfish-aquarium-fish-tank-kids-set-17l.aspx

As a member here http://forum.practicalfishkeeping.co.uk/ we are constantly striving to educate and get stupid info like this changed.

Nice to see someone else mentioning fishless cycling etc, I'm not on PFK but am on TFF and have been for a couple of years now. No ponds but 3 tanks on the go - long armed shrimp, planted biotope and large cichlids, currently 4ft but hoping to upgrade to 6.5ft in the new year! :T :cool:

You are probably right about there being a previous owner with fish dying of ammonia poisoning, I can't see there being another reason for a returned tank that wasn't then subsequently returned to the manufacturer as faulty.

Froglet

Oh lucky you,I have a 4ft tropical tank with 3 catfish in,one is 22 ,one is 20,the third 13.They would love a 6ft one I'm sure but i don' want to stress them out by moving them.It has been a good mature tank for nearly 13 years,that is the beauty of larger fish, they live longer.

Lovely to find someone who keeps fish properly.Why do people think they are easy? And cheap? God my fish have cost me an absolute fortune over the years but they are not just a hobby they are a passion.And they deserve to be treated just as well as any other pet.

The shops sell these wretched bowls and small tanks ,and little goldfish for next to nothing, because they know that as soon as one gets sick there will be more cash for treatments.Then when the poor creature dies,the fish can be replaced easily.Only those who want to keep the original fish they bought will look at how to do it properly in the first place.

I started with 2 goldfish in a tank 23 years ago,bought a bigger tank,got more fish.Moved house dug a pond,got more fish(mainly rescued ones from people who hadn't realised the amount of care they actually needed).They grew and bred,got another pond made.Then had the original extended.

Now have well over 100,hard work but a joy in the summer especially when all the liles are out and the fish look so happy.