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How to ensure a refund with faulty specs - Vision Express
Comments
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Unless I'm misreading, I thought the OP rejected the goods as faulty/marked IN THE STORE WHEN COLLECTING. As such they had not accepted the goods and were eligible for a refund, but were brow-beaten by the shop staff and deceived regarding their statutory rights.
Of course I may be mistaken. OP needs to clarify the exact timing of events.0 -
Agreed - after you've accepted the goods, THEN the retailer can repair, replace or refund, but it seems here that you rejected the goods immediately, in which case, you are indeed due a refund. Stick to your guns.0
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