Cant sign into hotmail

saving123

tried to sign into hotmail but getting this message:

• This site may be experiencing a problem
• The site may not be a member of the Windows Live Network

You can:

• You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.

for one of my hotmail accounts i can sign in but the other one is giving me this message, any ideas?

LMCD

maybe your hotmail has spam and someone has reported your account as being hacked and they are trying to fix it? i know its a wild guess... have u tried on msn.com?

saving123

yes tried msm and cant get on that either - the strange thing is i have 3 hotmail accounts - can get into one but not the other two!

saving123

bump - anyone?

scotty_591

Have you tried contacting technical support at microsoft, they may have blocked your account for some reason or another, e.g. if someone hijacked your account and sent spam from it then they would lock your account.

You won't know the actual answer unless you contact their technical support team.

saving123

will try that - got the impression they dont reply anyway? Just wondering how 2 of my accounts are not working though. Really frustrating!

scotty_591

Microsoft technical support can be dodgy at the best of times due to the fact they don't have many UK call centers.

Seems like you might just have to tough it out and wait for them to get back to you.

Also, it could be that 2 of your accounts got hijacked (especially likely if you use the same password for them all)

jill36_2

saving123 wrote: »

tried to sign into hotmail but getting this message:

• This site may be experiencing a problem
• The site may not be a member of the Windows Live Network

You can:

• You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.

for one of my hotmail accounts i can sign in but the other one is giving me this message, any ideas?

Hi saving123, I have the same problem. Did you have an email a few days ago from ? microsoft wanting info - id name, password etc

I had another one 2 days later saying if i didn't give this info ?? (can't remember any more)

I had a phone call on Tuesday from India?? supposedly from MIcrosoft?? wanting too access my computer to get rid of a virus (Trojan). I panicked and said no.

I have been using my xx@live.com email account at work this afternoon (Frid) came home at 5.30pm to the same mesage as you.

What can we do to retrieve our account?