Baffling Halifax Savings Account Advice ??

Danceswithhorses

McKneff wrote: »

Surely, if taking out a loan and paying less interest than the interest on the savings account that the OP could transfer into, now wouldnt that be sound advice.

The OP has given no figures.

Figures as requested, McKneff....
My savings rates (which i mentioned were rubbish) were 0.5 %
I was being advised to keep my savings accounts open, but take out a loan (@ say 7%), to pay off a mortgage with a rate of BR+0.75% (ie 1.25%)
QED...appalling advice

BurntOut

newDude wrote: »

What do you expect...the call centre is in Ireland (N)

Yes, being an Ireland (N) resident (as you put it) I would also like to know what you mean by this:mad:. Are you not from the UK yourself ???

Or are you just one off those typical plebs who doesnt actually remember Ireland (N) (as you put it) is part of the UK.

Back On Topic = This was NOT good advice, in fact if they had even got you through for the Loan you would have been told you cannot have a Loan for mortgage purposes, someone needs retraining:rotfl:

opinions4u

someone needs retraining

It really is no more complex than this.

A mixture of over-enthusiasm and attempting to get a lead / sale regardles of the customer's response.

I have a feeling that no damage, other than a waste of time, would come to any other customers coming in to contact with this individual.

They won't be authorised to sell themselves so any customer naive enough to be put through to one of the sales staff would quickly discover that what's being suggested isn't a good idea.

What do you expect...the call centre is in Ireland (N)

From my experience of visitng NI in my Halifax days, staff there are, generally better educated and a little bit smarter than those back in England.

jackieblack

IronWolf wrote: »

All the banks are at this sort of thing now. I rang up a bank the other day to ask a question about a standing order, and when I'd finished they offered me a loan.

Hmmm lets see, I've got £xk in your savings accounts giving me 3% interest, and you want to loan me £xk back at 6% interest. Do they think we're morons?

I take it that's a rhetorical question?

Danceswithhorses

opinions4u wrote: »

I have a feeling that no damage, other than a waste of time, would come to any other customers coming in to contact with this individual.

Whilst i do understand your point of view, surely the bank should take into account the damage to its reputation, when staff are giving such poor advice ?

opinions4u

Danceswithhorses wrote: »

Whilst i do understand your point of view, surely the bank should take into account the damage to its reputation, when staff are giving such poor advice ?

Absolutely right.

And they have call listening to ensure that they know what sort of conversations are going on with customers. So while your call may or may not have been subject to that, it will get picked up sooner rather than later.

Additionally, some customers will complain and should be encouraged to.

Additionally, those sales staff receiving leads from this individual will quickly feedback on the quality of lead provided. Which will increase the amount of call listening that takes place from supervisors.

It's a poor situation to have arisen, but there are checks and balances in place to pick up poor "advice" being given.

Chickabee

My friend works in one of the Halifax call centres and he has told me that since the recent Lloyds integration that all the poor workers in the call centres are being forced to try and sell on pretty much every single call.
So please don't take your frustrations out on the poor advisor, they probably have a manager in the background holding up a "SELL SELL SELL" placard.
My mate says he has never known morale to be so low and managers don't give two hoots.

opinions4u

Chickabee wrote: »

My friend works in one of the Halifax call centres and he has told me that since the recent Lloyds integration that all the poor workers in the call centres are being forced to try and sell on pretty much every single call.
So please don't take your frustrations out on the poor advisor, they probably have a manager in the background holding up a "SELL SELL SELL" placard.
My mate says he has never known morale to be so low and managers don't give two hoots.

It may be the case.

But it doesn't justify the laughable suggestions made to the OP!

Chickabee

opinions4u wrote: »

It may be the case.

But it doesn't justify the laughable suggestions made to the OP!

I agree. However the poor staff are being bombarded from every angle by management to try and introduce sales of any kind that the sales are not even meeting the customers needs.
My poor mate has practically been in tears talking about the place since Lloyds took over

Danceswithhorses

Chickabee wrote: »

please don't take your frustrations out on the poor advisor

Whilst i do have alot of sympathy for the 'hard sell' mantra pushed onto the Bank staff, its the quality of the advice i was given that i was not happy about.
Selling is one thing, and good advice is always welcome, but the advice i was given was very poor.