Item received broken where do I stand?

modgit

I received today some fish tank ornaments. 3 larger ones and 4 smaller ones all childrens characters. The seller had just put them all in a jiffy bag with no extra wrapping!! They'd even placed the 4 smaller ones inside one of the larger ones. When the postman handed it over to me it was rattling. 1 large one has lost its top and other small bits which stuck out and another has a chip out of it. The 4 smaller one as they are characters have lost eyes, arms and legs, only one is intact!! There was a handful of chipped pieces in the bag. The jiffy bag wasn't one of the strong ones either only the type i would use for cds etc

I've messaged the seller. I paid 12 plus 4 postage. The seller says as I can use one large and one small (true) he will refund me 6 pounds so I've got them half price (his words) otherwise he wants me to return them all to him and he will then refund me the 12 sale price, but then i will have lost 4 postage and another 3-4 in return postage.

Where do I stand? I appreciate I can use 2 of them, but wanted the set! It clearly is the lack of appropriate packaging that's caused the issue.

Is the seller being reasonable with his offer?

Thanks so much

borris89

is the seller a business seller or a private one?

modgit

A private one

hermum

If you open a dispute, you will be told to return for a full refund including your original p&p. You will have to pay the return postage.
However it could be worth trying an ebay dispute as they have been known to give return labels.

borris89

take a look at this page, http://pages.ebay.co.uk/help/buy/item-not-received.html#steps i wouldnt accept the sellers offer. If you are happy to keep any of the items you could make an offer to the seller, if not, then you will need to tell them that you will be sending them back for a full refund including the postage cost. You will probable need to open up a case with ebay (in the contact us section in the top right corner), but try to sort with the seller first.

freddysmith

If the seller has 100% feedback he may well value this.
Push him for what you are willing to accept as a return to seller or a partial refund.
You are not at fault, he is.

Obviously_the_best

As I'm guessing they'll all weigh less than 1kg when asked to return in the dispute use https://www.hermes-europe.co.uk as they would be the cheapest tracked delivery method