connection problem - help

rabialiones

have sky wireless broadband which displays as connected, strong signal etc. however i cannot access any web pages. and get error report 80072745
when i try to access help for this error report i get a message saying help is not available for this report.

any ideas of what problem may be

albertross_2

has it ever worked?

have you setup encryption?

rabialiones

it has been working fine for the past few months, since it was installed
sorry, but wots encryption.
i didnt install it, it was the sky man who did it, i dont have a clue

albertross_2

does it work wired with an ethernet cable?

encryption is scrambling the signal so that your neighbours can't attach to your network.

rabialiones

i can get dial up on it
that wot i am using now
which incidentally seems to be faster than the broadband when i could access the web pages

albertross_2

I meant wired to an ethernet network port, with one of these.

rabialiones

sorry for being so dumb,
its not wired up as its wireless, i only use the modem cable when i use dial up

albertross_2

Do you have a netgear wireless router, with 4 ethernet ports as seen in the picture, and an ethernet cable, and an ethernet port on your PC/laptop?

If so, wire it up, and try it..

Alternatively, put the phone lead back in the router, and try,

start, run, cmd

ping https://www.google.com

I am trying to see if your problem is a PC/IE problem, a wireless problem, a router problem, or a adsl problem