Tesco PPI email?

cavalady

Hi guys,

Does anyone have an email address for PPI complaints team for Tesco please? Failing that, someone high up would be fab.

Cheers!

di3004

cavalady wrote: »

Hi guys,

Does anyone have an email address for PPI complaints team for Tesco please? Failing that, someone high up would be fab.

Cheers!

Hi there

Below is the link to Tesco Finance, if you give them a ring, they should give you the details on the phone.
http://www.tescobank.com/personal/finance/help/contact_us.html

http://www.tescobank.com/personal/finance/help/complaints-process.html

[EMAIL="benny.higgins@tescobank.com"]benny.higgins@tescobank.com[/EMAIL]


Above is the email of the Director (Chief Executive officer), ask for confirmation if you complain by email just to be sure they received it.

Good luck.

cavalady

Thanks Di, I emailed Benny. They upheld our complaint and we signed and returned the acceptance forms a few weeks ago; circumstances have changed though and we're pleading for them to pay us direct rather than offsetting. x

magpiecottage

cavalady wrote: »

circumstances have changed though and we're pleading for them to pay us direct rather than offsetting. x

That sounds as though finances are difficult - in which case they are more likely to want to set off.

cavalady

magpiecottage wrote: »

That sounds as though finances are difficult - in which case they are more likely to want to set off.

Agreed - thought it wouldn't hurt to try though. We wouldn't see a penny of it anyway, even if I didn't ask!

tifo

cavalady wrote: »

circumstances have changed though and we're pleading for them to pay us direct rather than offsetting. x

They should pay you the interest and can set off the PPI and associated interest, though ask them nicely to pay you this as well.

The statutory interest they pay YOU is for using your money so that can't be set off against any balance.

If they don't at least do the above, write to them again or take it to the FOS (who might take a long time making a decision).