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Problems connecting to router via wireless (DNS failure?)

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My sister has sky broadband (sky sagem com router). They have 4 laptops and one desktop all running off the router. All the other pcs are fine except her son's laptop (Vista running google Chrome but same problem when tried through IE). It will work plugged in but if he uses wireless when he tries to load a webpage they get the message: the server at "webpage" cannot be found because the dns look up failed". She did self diagnose and it gave her two options one was to reset the DNS. I had a look online and told her how to reset but before we did it we wanted to check that it would affect any of the other laptops etc. We were scared we might stop them all working! Would appreciate any help. Thanks

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  • Just set the laptop to use a different server eg 8.8.8.8 and 8.8.4.4 (google's) Basically yo need to chaange the adapter (wireless) properties from Network and Sharing Settings , adapter properties , TCP/IP V4 , and click on Use this DNS server and enter those . But if you post a screen shot of his lappy settings that may help. Of course he could be connecting to a different WiFi channel and router ?
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