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Parcel returned from France
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Amberdarcy
Posts: 139 Forumite
Hi
I wonder if anyone can give me some advice. i'm fairly new to eBay and have run into a problem I'm not sure how to deal with. Last month i sold some children's clothes to a lady in France and posted them off to the address given in Paypal. This weekend I received the parcel back with an NPAI label on it which I believes means 'unknown at this address'.
The buyer also contacted me this weekend to inform me that she had not received the parcel. I have contacted her to let her know that it arrived back with me but I do not know what I should do now. I have suggested that I refund her minus postage costs, or that I charge her the £5.91 to send it again. She has emailed back saying that the address I sent to is correct and that they should redeliver for free. If I put it back in the post with a note on it saying please attempt redelivery, would it get there? What would the best course of action be?
Any help much appreciated!!
I wonder if anyone can give me some advice. i'm fairly new to eBay and have run into a problem I'm not sure how to deal with. Last month i sold some children's clothes to a lady in France and posted them off to the address given in Paypal. This weekend I received the parcel back with an NPAI label on it which I believes means 'unknown at this address'.
The buyer also contacted me this weekend to inform me that she had not received the parcel. I have contacted her to let her know that it arrived back with me but I do not know what I should do now. I have suggested that I refund her minus postage costs, or that I charge her the £5.91 to send it again. She has emailed back saying that the address I sent to is correct and that they should redeliver for free. If I put it back in the post with a note on it saying please attempt redelivery, would it get there? What would the best course of action be?
Any help much appreciated!!
0
Comments
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It's not the buyers fault as you have confirmed the address. If you were to refund her it would have to be the full amount she paid you.
If you put a note on about redelivery she may well be charged extra for collection at her location.
I would just refund in full and appologise.0
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