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what's happened to ovo energy?

gary38uk
gary38uk Posts: 477 Forumite
Part of the Furniture Combo Breaker
in Energy
tried to enter meter readings last thursday.
just get error from web site.
"We are currently experiencing delays due to the high volumes of customers trying to log in."
sent them an email at weekend, no reply.
does not help that they are only open (on the phone) 9-5 mon-fri.

anyone else had same? or had any contact from them?

Comments

  • Stompa
    Stompa Posts: 8,393 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I've seen that message too. Since switching to them a few months ago I've found their website to be very flaky and not very user friendly, I assume it's not always been that way then?

    I have eventually been able to enter meter readings, but it's sometimes taken several attempts.
    Stompa
  • gary38uk
    gary38uk Posts: 477 Forumite
    Part of the Furniture Combo Breaker
    Stompa wrote: »
    I assume it's not always been that way then?
    no, been with them since july and normally it works.
    also had replys quick when emailed.
  • beefturnmail
    beefturnmail Posts: 942 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I'm having a slightly different problem - my meter readings get accepted, but then when statements are generated it only shows the elcectricity I've used, not the gas
  • Fairzo
    Fairzo Posts: 385 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Just had a reply to an email I sent last Friday so all seems well, if a little delayed.
This discussion has been closed.
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