Treadmill replacement

NDELLIOTT

Having purchased a treadmill from argos a year ago, it subsequently broke down. After contacting argos, an engineer was sent to repair it. He then ordered a part, which turned out to be the wrong part. This was repeated (yes, two wrong parts!) until the company finally bounced it back to argos.

Argos have offered me a replacement, but as the treadmill was reduced in price when I bought it, there are no replacements that are of a similar specification and meet my weight requirements. I weigh 15st2lbs, which is not excessive for a man of 6ft 1.

The only replacement they have on the website that meets my requirements is £99 more expensive. They have offered me up to £50 more written off and suggest that I pay the excess. They have also offered me a full refund.

Ideally, I would like it replaced, as I bought it expecting to have a product that was fit for purpose.

If anyone can offer advice, I would be greatful. Do they have an obligation to replace it for one that is approriate?

Thanks

Idiophreak

It's not the kind of advice you were after, but I'd take the refund and, literally, "run".

"Treadmill replacement" = pavement.

Start running outside instead, have more room in your house and enjoy running a whole lot more. Also, the pavement's suitable for people of all shapes and sizes

NDELLIOTT

I have a young son at home. Which is why I need the treadmill. He is too young to take running with me, and I usually do my running while he is asleep. I obviously can't leave him in bed alone. So any actaul rights related advice would be helpful.

halibut2209

The offer of a full refund is extremely generous, and the offer of a half price upgrade is even moreso, and goes way beyond what you are entitled to. I'd take it now!

unholyangel

Your rights are that they are entitled to offer a partial refund to take into account use you have had of the item. It is not the same for all objects but things usually depreciate faster in the first year than any subsequent years.

If they've offered you a £100 more expensive/better model for only £49 and given you the option of a full refund, they're actually giving you more than what your statutory rights entitle you to

So its really up to you whether you prefer the refund or replacement.