Lost receipt. Can I still exchange faulty item?

derrick

Protocol45 wrote: »

As the title may suggest, I popped into Currys at the start of the month and bought 2 items, a keyboard for £100 and a laptop for my mum for her birthday (paid on my debit card).

Now 20 days later the keyboard has developed a fault which when contacting the manufacturer (Razer) inform me that I should get the item replaced.

But, I don't have the box, manuals or the receipt. What are my chances or taking the keyboard to currys and getting a swap?
Zero?

Protocol45 wrote: »

Thank you all for the replies.
Just to clarify and to help myself out a bit more:

Im worried the following conversation will happen:

Me- In here to exchange this keyboard as its faulty, here is the receipt.
Them- Do you have the original packaging?
Me- No.
Them- Then we can't do anything sir.
Me- Can't you just keep the packaging from another one?
Them - We can't do that sir sorry.

And knowing the store I go to, that conversation will happen, exactly like that.
Is there anything I can quote, refer to, which will help me out further?
I'm sorry If this is a dumb question, but I would rather be prepared for everything.

Do you or don't you have the receipt?

I am always puzzled why people throw away receipts just after purchase, but even if done by accident, why would you dispose of the manuals?

.

Protocol45

Yes I forgot to mention I found the receipt the other day. I kept it because I bought my mums £400 laptop the same day.
Space in my house is limited so I just threw away the box and manuals. I am naive to think that products last long nowadays. Both my keyboard and a new mouse I bought are starting to degrade.
But the mouse was scan.co.uk, returns shoulnd be a problem, I hope, because guess what? I threw the box for that away too!
Again, thanks to everyone for the helpful replies. And since I think I typed this paragraph without extra letters, I hope they don't test this keyboard in store, for the moment, it seems to be working fine

bod1467

My Logitech wireless mouse started playing up recently. (Single clicks would sometimes register as double clicks - annoying when doing the weekly food shop online! :rotfl: ) A bit of "percussive maintenance" seems to have cured it.