Success! New dryer

bod1467

My post #4 outlined the position that most people agree with. So it could be considered that we're 97 posts later and he's still arguing.

halibut2209

Another one for the "Quentin has absolutely no idea what he's talking about" camp here.

Quentin

halibut2209 wrote: »

Another one for the "Quentin has absolutely no idea what he's talking about" camp here.

You are in "good" company (according to Which?)

Apart from the evidence we have here that Asda don't know about their responsibilities with regard to the durability issue, Which? found other well known stores tried it on (eg. Currys, Argos)

This is from the Which? article regarding durability:

While a 25-month-old fridge is more likely not to be of satisfactory quality than a 13-month-old one, it's still the case that most fridges don't fail at 25 months. You'd still be covered under the Sale of Goods Act if the fault was one that shouldn't ordinarily occur at that point – such as a poor quality component or manufacturing problem

Read more: http://www.which.co.uk/news/2011/11/staff-from-big-name-shops-fail-consumer-rights-test--269667/#ixzz1eRXrPiqo

Optimist

Quentin wrote: »

You are in "good" company (according to Which?)

Apart from the evidence we have here that Asda don't know about their responsibilities with regard to the durability issue, Which? found other well known stores tried it on (eg. Currys, Argos)

This is from the Which? article regarding durability:

While a 25-month-old fridge is more likely not to be of satisfactory quality than a 13-month-old one, it's still the case that most fridges don't fail at 25 months. You'd still be covered under the Sale of Goods Act if the fault was one that shouldn't ordinarily occur at that point – such as a poor quality component or manufacturing problem

You would still need to proof that it was a poor quality component or manufacturing fault.

bod1467

@Quentin - NOBODY (here) is disputing this. And NOBODY is disputing that ASDA have obligations under SOGA. What IS being disputed (clarified really) is that their responsibilities also infer rights - the right to require a report indicating a fault was inherent before taking any action under SOGA.

I can quite believe that the people in that ASDA store are misinformed as to their obligations under SOGA, but as things currently stand (in this particular case) what they said was not entirely wrong per se (subject to the caveat re. getting a report), but may have been phrased to give an ambiguous meaning.

retiredalso

Been contacted by Asda House and I am getting a new tumble dryer.

Thanks Asda.

Quentin

Excellent news!!


(Good job you didn't follow all the wise men here and accept the "Asda policy", which as you have found out is unenforceable!)

bod1467

Two words - goodwill gesture. Asda are unlikely to have accepted liability. Their policy WAS enforceable, but they've decided not to follow it. That's their choice and does not say you were correct.

But congrats to the OP - the desired outcome was achieved.

unholyangel

Quentin wrote: »

You are in "good" company (according to Which?)

Apart from the evidence we have here that Asda don't know about their responsibilities with regard to the durability issue, Which? found other well known stores tried it on (eg. Currys, Argos)

This is from the Which? article regarding durability:



Read more: http://www.which.co.uk/news/2011/11/staff-from-big-name-shops-fail-consumer-rights-test--269667/#ixzz1eRXrPiqo

Apart from the evidence we've had that you have only a basic understanding of the SoGA as proven by your claim that the SoGA themselves are wrong and you're right? Like i said, some people just arent willing to learn.

Quentin wrote: »

Excellent news!!


(Good job you didn't follow all the wise men here and accept the "Asda policy", which as you have found out is unenforceable!)

Yeah good job he didnt follow our advice to contact head office/customer services because he obviously got a replacement from his local asda like you advised him to do! (sarcasm btw - thought i'd point that out since you have so much trouble understanding clear cut things). Oohhhh no wait, he said he was contacted by Asda Home.....not his local store. Following your advice would ultimately be the blind leading the blind. I do hope you dont get a retailer that isnt willing to waive their legal rights when something you have develops a fault. I have a feeling you're one of those people who would stand in a store demanding that they "know their rights" when they dont.

Quentin

unholyangel wrote: »

Yeah good job he didnt follow our advice to contact head office/customer services because he obviously got a replacement from his local asda like you advised him to do! (sarcasm btw - thought i'd point that out since you have so much trouble understanding clear cut things). Oohhhh no wait, he said he was contacted by Asda Home.....not his local store. .

Actually, this was my advice when the OP came back and asked what to do after the Asda supporters tried to convince him to go and get "proof":

Quentin wrote: »

Talk to their HO customer service dept, and tell them what the local manager told you!

It seems that was a success!

And many thanks to those who have apologised to me via pm.