Single rate electricity on multi-rate meter

pjread

Ok this is mostly weird in my mind, but I've happily had BG and e-on as my energy suppliers for the last couple of years, with a 'normal' electricity tariff.

I switched to EDF, all the correspondence looks fine - but after gaining access to my online account with them it looks like they've just put me on Economy 7 without agreement or correspondence. I'm in the midst of some correspondence on the matter but suspect they are going to be less helpful than I'd hope.

Anyone had similar, or ideally I suppose anyone have confirmation that they can handle the herculean effort of adding together two numbers?

Well over 95% of my electricity usage is daytime, so E7 just is not worth considering.

Joyful

Most of the suppliers will bill you on E7 if you have an E7 meter or if the industry information they are sent when you change suppliers shows this. The easiest way is to change the meter or stay with a company that can add the 2 rates together.

pothole50

I was on E7 and a BG dual fuel customer, told them I no longer required the E7 rates so they billed me for what I used so far, and now they just add the two figures together it's not rocket science for them so why should it be for others.

macman

I doubt if EDF's multi-million £ new IT system will cope with that. The software would have to be designed at the outset to permit the input and addition of the two separate readings. Complex stuff!
If not you'll have to change the meter.

Carrieandco

If you've got a multi rate meter than why not ask them to go onto their 20:20 tariff? It's 20% cheaper 9pm to 8am and ALL weekend and no more expensive during the day. Saves us money!
Carrie

pjread

Carrieandco wrote: »

If you've got a multi rate meter than why not ask them to go onto their 20:20 tariff? It's 20% cheaper 9pm to 8am and ALL weekend and no more expensive during the day. Saves us money!
Carrie

Suspect that works well for a working couple or a single person, but with a house of 5 it's some way off price wise. I'm on the fixed saver 2 (just before the rises too), so I don't see myself getting any cheaper tariff, but I might need to run the numbers again if I'm actually stuck here....

Bearing in mind I signed up after seeing all the numbers and with no warning that I'd get forced on to E7 without any notice (even in the small print AFAIK, as I actually read it...), I would have thought they'd be obligated to bill at single rate. Even if someone actually needs to use a calculator. (heck, I'll calculate it myself if they like...)

macman

You haven't been forced onto it. But if the system sees an E7 meter serial no, then it's presumably programmed to allocate you an E7 tariff.

pjread

I guess my point is I've not been on E7 before (with the same meter), and was quoted the rates for 'non-E7' at point of agreeing the contract (online), and have never been told anything about E7 or the rates for it, then surely they should charge single rate?

I guess I was hoping for confirmation that at least someone else has got them billing single-rate with a dual-rate meter. Or failing that, confirmation that they definitely won't so I know I'll need to step up my argument and look elsewhere.

macman

But online at the point of sign up they would not have know what type your meter was.
I'd just call them up and ask them if they can combine the dual rate readings or not. If a meter change is required, then ask the to do that FOC or you will have to change supplier.
Someone else on EDF E7 should be able to advise.

Chris_Kirkman

I switched to edf from nPower and have been having a battle trying to get them to accept that I should be on a single rate tariff though I have an E7 meter but it looks like I'm not going to be able to get them to change their minds. I did not realise that I was being charged for Economy 7 until I got the first bill about 5 months after the supply with them commenced and they insist that a day/night meter means E7 tariff.

They will change the meter free of charge and put me on a single rate tariff but will not adjust my bills and backdate it. I am currently over £60 worse off because of this.