Trapped with BT - wont let me change supplier

Archie_Stephens

I have sent a long email with copies of all correspondence from BT to those two email adaresses you suggested. I await response and will let you know what they say.

The more I think about it, the less I want to get a new line or change broadband supplier as I am very happy with the broadband service with plusnet and they offer a product that I want.

As a point of principle I would like BT to resolve this problem for me as they did two years ago when I was blocked from using 18185 for the same reason. Eventually it was someone at BT who did that for me. It is them who have created this problem as well.

Archie_Stephens

Dear Mr ,

Thank you for your email. I called you today on 01----, unfortunately you were not home to take my call. I agreed to respond to you via email.

I am so sorry that you have found it necessary to complain to BT.

I have raised this as a fault on your account as your social telephony indicator is set as 'no' on our system, however it seems that this has not been successfully removed from the wholesale systems.

This will be removed in 5 working days and you can place your order after this period has expired.

For future correspondence relating to this complaint, would you prefer telephone or email contact? (Please note that if you specify telephone then we will try and contact you however if we are unable to speak with you then we will respond by email).

Thank you for contacting BT.

Yours sincerely,

BT Resolution Team

Complaints Advisor

Heinz

Archie_Stephens wrote: »

I have raised this as a fault on your account as your social telephony indicator is set as 'no' on our system, however it seems that this has not been successfully removed from the wholesale systems.

Well, well, well. So there's a tag on the line which wasn't properly removed .......

The old ones are the best.

Archie_Stephens

Dear Mr ---,
This is to confirm that your phone transfer order is in progress and this is due for completion on the 19/12/2011.

Hopefully this will go through OK.

Thanks to everyone who replied to my posts.

Gold star goes to Heinz who called it right from the start and provided the email address that led to action being taken by BT rather than passing the buck again. Cheers.