I've not been sent a bill - where do I stand?

unholyangel

ThumbRemote wrote: »

You get thread after thread on this board asking about companies not giving refunds, where they are hanging onto other people's money as long as legally possible - and often longer.

Wouldn't it be great if they got on the phone to sort it out as quickly as possible? But they don't, and you get post after post saying they are quite within theur rights to do this.

In this case the boot is on the other foot and I see no reason why the OP should chase up a company to give them money.

The only time i've ever seen that is when a customer has returned under the DSR's, expects a refund within a week when in fact, law allows 30 days.

I've seen plenty of posts where companies arent playing ball and members have advised the OP to send a LBA. In fact theres one littlewoods thread atm where the OP has been waiting for a while and we advised them to get a full and immediate refund under DD guarantee.

david39

If the company has made an error in transcribing your address in its system so that it has sent the invoice and any follow-ups to somewhere else, it may have already put you in the hands of a DCA who will, eventually, find you and you will have to pay up.

Avoid any complications that might ensue from this by doing the right thing and contacting the firm yourself.

Hintza

david39 wrote: »

If the company has made an error in transcribing your address in its system

That wouldn't be the OPs fault. So not only would the company be inept bt they woud be wasting more money employing a DCA on case they could not win.

david39

That wouldn't be the OPs fault. So not only would the company be inept bt they woud be wasting more money employing a DCA on case they could not win.

But if they have made such an error, they will be unaware of it and will be seeing the non-payment by the OP as his unwillingness to pay. In such cases, it would be quite normal to have proceeded along the debt recovery path.