Trouble with Dell Support

bod1467

Looks pretty conclusive. Keep checking your account that you used to pay.

$199.99 converts to about £129.00. (The exchange rates never work in the consumer's favour).

Equaliser123

bod1467 wrote: »

Shows a UK (0844) number, so infers UK (English) law applies.

Totally uninformed comment.

0844 is a "non-geographic" number. Therefore, kind of infers a non-UK location.

visidigi

Equaliser123 wrote: »

Totally uninformed comment.

0844 is a "non-geographic" number. Therefore, kind of infers a non-UK location.

I disagree, 0844 being non-geographic is within the UK - the number you dial is a UK registered number and will only break out from the UK to elsewhere if the company chooses to set it up that way.

With technology what it is a number can no longer infer any location at all. Outsourced, IP, Virtual you name it, its no longer a viable proof of applicable law IMO.

Equaliser123

visidigi wrote: »

I disagree, 0844 being non-geographic is within the UK - the number you dial is a UK registered number and will only break out from the UK to elsewhere if the company chooses to set it up that way.

With technology what it is a number can no longer infer any location at all. Outsourced, IP, Virtual you name it, its no longer a viable proof of applicable law IMO.

Point remains - telephone number is not an indication of what laws apply!

Might have missed that lecture at Law School but I really don't think choice of law and jurisdictional points relate to what number you dial.

Equaliser123

visidigi wrote: »

the number you dial is a UK registered number and will only break out from the UK to elsewhere if the company chooses to set it up that way.

And Dell do not have any call centres in the UK.... So they have chosen to set it up "that way".

zuliano

bod1467 wrote: »

Looks pretty conclusive. Keep checking your account that you used to pay.

$199.99 converts to about £129.00. (The exchange rates never work in the consumer's favour).

If so I feel like runnin and huggin and kissin them, and its MY money!

AND they --if your right--are holding back over 30 quid LOL(?)

visidigi

Equaliser123 wrote: »

And Dell do not have any call centres in the UK.... So they have chosen to set it up "that way".

Errr yes they do - I speak with the Dell support in Scotland multiple time a week...so..

http://www1.euro.dell.com/content/topics/global.aspx/corp/emea/dell_in_UK/company_facts?c=eu&l=en

Additionally, the UK market is supported by operations in Ireland, Scotland and India:

• Ireland is the location for Dell's UK home and small business division, and enterprise product support centre (for its server and storage solutions). Dell's European Manufacturing operation, Enterprise Expert Centre and Enterprise Command Centre, all of which service the UK market in addition to other markets, are also located here.

• Scotland houses additional sales and support for Dell UK's medium and large business and public sector customers and is a Centre of Excellence for desktop support for business customers.

• India provides sales and support to our home and small business customers.

zuliano

I have looked at the message again and realize it is not for $199 etc but for & 89 etc:

this is at end of email:
"Refund transaction details:
Transaction ID:
Invoice ID:
Item Number: 2....
Amount: (89.99) $ (Credit) which works out what they said before. 50 odd quid, so its back to stage one. I am So mad at these people. they are ALL over you when they think your an easy touch, but if you want a refund they do not even reply to emails!

Equaliser123

visidigi wrote: »

Errr yes they do - I speak with the Dell support in Scotland multiple time a week...so..

http://www1.euro.dell.com/content/topics/global.aspx/corp/emea/dell_in_UK/company_facts?c=eu&l=en

Additionally, the UK market is supported by operations in Ireland, Scotland and India:

• Ireland is the location for Dell's UK home and small business division, and enterprise product support centre (for its server and storage solutions). Dell's European Manufacturing operation, Enterprise Expert Centre and Enterprise Command Centre, all of which service the UK market in addition to other markets, are also located here.

• Scotland houses additional sales and support for Dell UK's medium and large business and public sector customers and is a Centre of Excellence for desktop support for business customers.

• India provides sales and support to our home and small business customers.

I think probably India applies to the OP. Don't you?

visidigi

Equaliser123 wrote: »

I think probably India applies to the OP. Don't you?

Of course it does, the OP said they got through to a guy in India.

I was referring to exactly what you wrote...

Equaliser123 wrote: »

And Dell do not have any call centres in the UK.... So they have chosen to set it up "that way".

And correcting the inaccuracy...