Problem with Groupon purchase

BIGEYE

I purchased a photo print via the Groupon site, the supplier was Photique Images. The deal expire on 27 September. I uploaded my photo to the Photique website early September. I have still not received my purchase. Their website has a notice that it will take 28 days for delivery. That has long since gone. I have emailed this company and they are not replying to emails. I have phoned their 0844 number and all I get is a recorded message. I have dialed their 0141 number and it diverts to the same recorded message.
I reported this matter to Groupon and they have advised to phone the same 0844 number as mentioned above, they also gave me the same email address that I have been sending emails to. I advised Groupon of this and have not received a reply.

Unfortunately I paid with debit card, is there anything else i can do? Are groupon responsible or do I have any right to claim a refund from Groupon?

TIA

pcombo

just dispute the transaction with the bank, you didn't get what your paid for.

bod1467

Have you tried writing to them? (Recorded signed-for).

Photique Images
Unit 8
Alleysbank Rd
Farmloan Ind Estate
Rutherglen
Glasgow
G73 1LX

fluffnutter

Groupon are not responsible, the photo company is. However, others have had success with continuing to complain to Groupon. Alternatively, contact your bank and ask if they'll do a chargeback.

BIGEYE

Thanks all. I am trying my last email to Groupon and as always a cc to Photique Images. If I don't get anything positive I will take the matter up with my bank as advised.