new latop not working properly

summerof0763

i bought an advent modena refurb in aug this year.

now cannot uninstall/install prgrams,or run my avast or malware.

can someone help me fix this as not very tech savvy.

macman

Is it still under warranty? If so, the retailer is your first port of call.

summerof0763

macman wrote: »

Is it still under warranty? If so, the retailer is your first port of call.

hi i am deaf cannot use a phone and they keep sending genric emails out with the phone no,cant even find an email address to the tech dept of dixons

grumpycrab

How long was the reburb warranty?
Could try and get support throught website.
http://www.dixons.co.uk/gbuk/s/service-authentication.html

OR
You can also email the support Dixons at this email address : [EMAIL="dixonswebsales@dixons.co.uk"]dixonswebsales@dixons.co.uk[/EMAIL] or [EMAIL="customer.services@dixons.co.uk"]customer.services@dixons.co.uk[/EMAIL]
You can write to Dixons customer service:
Dixons
PO Box 1686
Sheffield, S2 5YB

closed

have you got an infection? any error messages?

GunJack

sounds more like an infection than any failure

can you get into safe mode and run avast/MBAM from there as a starting point ??