Stayed at hotel, mix up with card, now being harassed by debt collector

annoyedwithHSBC

fluffnutter wrote: »

Tell the debt collection agency that you're dealing directly with the company and they're to cease contacting you. If they continue, report them. But don't just ignore them, tell them you're taking it up with the hotel.

Okay cool, I have done that and they haven't rung since. So I guess that part is sorted.

annoyedwithHSBC

LateRooms.com wrote: »

Hi Evan,

My name is Rich and I work for LateRooms.com. We have just picked up this post and I hope you don't mind me replying to you directly.

We strive to ensure all customers have a good experience so please accept my apologies that you've encountered this issue during a booking that you made on our site.

On this occasion we'd like to offer to cover the cost that has been incurred so please send us a quick email with your details to [EMAIL="hello@laterooms.com"]hello@laterooms.com[/EMAIL] and we'll look into this ASAP.

Kind regards,


Rich

(LateRooms.com)

Hi Rich,

Thanks for replying :T. I have actually already been contacted by someone from LateRooms today (Rob - about 30mins-1h ago) and he is kindly looking into getting in touch with the debt collection agency to work out how to sort this out. He is going to ring me back soon and then I will update the thread.

Thanks.

Evan

bod1467

Companies need MSE permission to post in an official capacity. You could be any random person.

paddedjohn

bod1467 wrote: »

Companies need MSE permission to post in an official capacity. You could be any random person.

As could you.;)

bod1467

But I'm not posting in an official capacity representing a company, am I? In fact, that user should be banned for even using the company name as a login without getting permission - if MSE forum staff apply the rules consistently.

But of course I AM some random person - we pretty much ALL are.

arcon5

vax2002 wrote: »

They are owed, the bill, and not a penny more, you have no contract with this debt firm, do not be fooled in to making one.
Send a cheque by recorded delivery to the hotel for the first bill and any letters from this debt company, do not open, write return to sender NO CONTRACT upon them.

Maybe not, but that doesn't mean a debtor isn't liable for their fees. The fees aren't being charged to the buyer, they are being charged to the seller who is then instructing the agency to persue the debtor for the service provided + costs incurred as a result of non-payment. I see nothing wrong in this practice.

Although i'm not sure a judge would agree the actions taken we're reasonable without first making reasonable attempts for the account to be settled.

hcb42

i think the email gives it away, regardless of the rules of here, this was an administrative problem that needed sorting.

Well done laterooms.