advice about broken 15 month old cooker needed please.

woohoo

Hi,

I bought a cooker from Argos in October 2005. The guarantee was for the standard year. Now the fan oven is not getting hot. I phoned the manufacturer who told me the parts are covered for 5 years but not the labour. I have to pay £80 call out fee and there will be no further charges. This sounds fair if the cooker is 4 years old - but not at 15 months!? Shouldn't it really last longer?? What do people think?? Thanks

SaraSeahorse

unfortunately the heating elements in cookers can fail and do not necessarily last the expected life of an appliance


when this happeend to me, it was more cost effective to get an electrician to come and change the element - he sourced the part locally

SaraSeahorse

http://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewforum&f=36&sid=583f0070dd9a0e3eee0b1e5045a8d446


this forum may be helpful in getting for you an idea of cost and source a local electrician

furrypolka

If it's not normal wear and tear, however, you can claim against Argos under the Sale of Goods Act that the goods are not of satisfactory quality and therefore you are seeking a repair.

yummymummy79

Yep as furrypolka says, go to Argos and hit them with the satisfactory quality / Sale of Goods Act stick and see if that works. If the manufacturers give a 5 year parts warranty then surely they expect most parts to last 5 years so 15 months would be rather rubbish?