Problem with laptop

jessie15 · 28 January 2007 at 12:40PM

Can anyone Help! My daughters laptop which she had for xmas will not work properly, when you switch it on it comes up with "Checking system files" and then it seems like it is about to start up but then a blue screen comes up full of writing but is only there for a split second so am unable to read what it says but did see Bad_pool_ .... somthing, that it restarts and repeats its self, no idea what to do please can any one help?

albertross_2 · 28 January 2007 at 1:12PM

See if you can get into safe mode by holding down F8 at bootup. If you can, try start, run, chkdsk c: /F/R then reboot.

If you have any extra kit plugged in, printers etc.. disconnect them.

If you get it working, see this thread..

http://forums.moneysavingexpert.com/showthread.html?t=361681

Chippy_Minton · 28 January 2007 at 1:17PM

If you can boot into Safe Mode, right-click My Computer - Properties - Advanced tab. Click Settings under Startup and
Recovery and untick 'Automatically restart'. The next time the computer starts the blue screen will stay on the screen. Post all the details in this thread.

jessie15 · 28 January 2007 at 1:51PM

This is what the blue screen says....
A problem has been detected and windows has been shut down to prevent damage to your computer
BAD_POOL_CALLER
if this is the first time you have seen this stop error screen, restart you computer. if this screen appears again follow these steps:
check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or softwear. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options, and then selct safe mode.

Technical info:
*** STOP: 0x000000c2 (0x00000043, 0xD0D64000, 0x00000000, 0x00000000)

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or techinical support group for further assistance.

What now?

groundy_2 · 28 January 2007 at 2:08PM

i had this problem on mine, what you need is a boot disk if you dont have one contact the manafactuer of the laptop for one or you can probally buy one from ebay.

HTH