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The OP said the jacket was £35.00 and they followed the washing instructons, the jacket in the link is a lot more expensive.
£35 in Bank Fashion sale
http://www.bankfashion.co.uk/product/criminal-damage-letterman-jacket/54910/"If ever there is a tomorrow when we're not together... there is something you must always remember. You are braver than you believe, stronger than you seem, and smarter than you think. But the most important thing is, even if we're apart... I'll always be with you. "
A.A. Milne
We are such stuff
As dreams are made on; and our little life
Is rounded with a sleep.
Not everything that is faced can be changed, but nothing can be changed until it is faced (James Baldwin)0 -
The OP said the jacket was £35.00 and they followed the washing instructons, the jacket in the link is a lot more expensive.
As above, OP bought bank fashion. But its the same jacket as far as i can see. Pretty sure bank had RRP as £70 too.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »As above, OP bought bank fashion. But its the same jacket as far as i can see. Pretty sure bank had RRP as £70 too.
No dry cleaning mentioned on that link, perhaps Flyboy152 is right.
If the jacket has washing instructions and the web site states dry clean I would say that strengthens the Op's dispute.0 -
On top of which, it is bit unusual to see cleaning instructions so prominently displayed on a web listing. My guess is that the OP is not the only one to have had this issue. The type of garment discribed is not something that I would automatically assume needs to be dry cleaned.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0
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No dry cleaning mentioned on that link, perhaps Flyboy152 is right.
If the jacket has washing instructions and the web site states dry clean I would say that strengthens the Op's dispute.
Well I would agree if bank had it listed as dry clean only but OP complained to bank, not to manufacturer.
Although my reason for posting about dry clean only was as above, it could strengthen the OP's case. If makers website says dry clean only but the garment doesnt, I would personally say the washing/care instructions are "faulty".You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Many thanks Have now rang Bank again after having looked at website at the exact jacket I have bought saying dry clean only. The label on this jacket does not say that. Waiting for a manager to ring me back now Fingers crossed2013 will be the year I go from frump to fab. With help from my friends.0
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Still no phone call from Bank but it got me thinking so I rang criminal damage and although the jacket that said dry clean is not the jacket I have bought only realised as I spoke to customer services at criminal damager. I explained the situation to him and he said they should have given us a full refund and that I can send the jacket to them and they will exchange it. This is what I will do as at least I will have a new jacket and hope fully I will keep this one ok. Thanks to you all for helping as it is very much appreciated2013 will be the year I go from frump to fab. With help from my friends.0
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alisean221 wrote: »Still no phone call from Bank but it got me thinking so I rang criminal damage and although the jacket that said dry clean is not the jacket I have bought only realised as I spoke to customer services at criminal damager. I explained the situation to him and he said they should have given us a full refund and that I can send the jacket to them and they will exchange it. This is what I will do as at least I will have a new jacket and hope fully I will keep this one ok. Thanks to you all for helping as it is very much appreciated
Well done CD, bad form BF. Glad you got it sorted though.
I should've actually asked if you contacted the manufacturer. Although your contract is with the retailer in SoGA cases, sometimes the manufacturer are the easier route
You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
fluffnutter wrote: »Frankly, in terms of washing, I don't see how an inspection can ever determine what temperature a garment was washed at (unless it's melted perhaps!).
For wool, its very easy.0 -
mynameisdave wrote: »For wool, its very easy.
Ooookaaaay! :huh:The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0
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