Clickfree C6 Auto Backup Problems

white_star

Hi

I would be very grateful if anyone could give me some help with my crashed pc.

Model:Sony Vaio VGC-LM2E
Processor: Intel R Core 2 Due CPU
OS:Windows Vista Home Premium

The desktop crashed a couple of weeks ago, and briefly a message popped up just before warning about memory usage. Fortunately a day or so later the problem seemed to resolve itself as I was able to use it again.

Aware that this was probably going to happen again I purchased a Clickfree C6 Automatic Backup after channel hopping and came across it via QVC TSV. Having watched the presention I thought it would be ideal for me especially as I'm no techie wiz.

In a nutshell after using/failing on my pc I contacted QVC tech support and Clickfree support in Canada, who were totally hopeless and who's advice caused my desktop to crash and wiped my HD. As it stands now I can't get up windows, and it's not accepting the system restore discs. it shows the Windows Error Recovery page with choice of options (tried all) but it just keeps going around in circles. The background is black with what I can best described as columns of blue barcodes.

Don't know where to go from here, can anyone offer any advice?

Thanks

closed

possibly the nvidia defect

http://www.nvidiadefect.com/sony-vaio-nr-21z-nvidia-defect-t1817.html

your data is probably ok.

elaborate on recovery problems and what comes on screen if anything

white_star

Hi closed, many thanks for your reply and advise.

1. Power On
2. Black Screen
3. Black Screen with random white characters across screen
4. Sony Vaio (Intel Phoenix) with tiny vertical lines in background.
5. Black Screen with small rectangle box containing green running bar and microfsoft corporation underneath.
6. Black Screen with columns of blue vetical bars.
7. Windows Recovery Error

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem.

1. Insert your windows installation disc and restart
2. Choose your language settings the click next.
3. Click "Repair your computer".

Other options:
If power interupted during startup, choose windows normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompts
Last Known good configurations

8. Black Screen with columns of blue vertical bars.
9. Black Screen with green running bar
10. Blue Screen

A Problems has been deteched on your computer. If this is your first time youve seen this stop error screen restart your computer.
If this screen appears again, follow these steps:

Check to be sure you have adequate disc space. If a driver is identified in the stop message. Disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

Technical Information:

###STOP: 0x000008E (0xc000005, 0x81C1748, 0x8CBEF954, 0x00000000)

Collecting data for crash dump ...
Intializing disck for crash dump ...
Begining dump of physical memory.
Dumping physical memory to disc:

I have tried starting in all modes, and still nothing.

Thanks again for looking and for the Nvidia information.

closed

the corrupt screens sound hardware related, ie overheating/failing graphics card/chip, do you have access to an external monitor to try.

it's unlikely to cure it, but do you have the means to try a reinstall, and do you need any data from it?

white_star

I don't have an external monitor unfortunately, just the laptop I'm using now. I have 3 system restore discs which I previously tried to use but didn't seem to work, so unsure if its discs or pc. I'm pretty sure everything has been wiped when I tried to do a restore with the clickfree agent.

closed

why dont the restore discs work? did you set the boot order in bios to cd first or press F12 at boot

do you need the data?

cant see clickfree wiping the system, post more details

wassail2

This has to be one of the worst pieces of kit I've ever bought. Can anyone suggest how I can remove the C6 programme, use the drive for storage, and so recoup some of my losses ?