Wahanda refund - entitled?

Flyboy152

tomwakefield wrote: »

I don't necessarily agree. If the waiting list is 2 weeks plus, I don't think that having an expiring voucher should prioritise you and force other people with booked appointments to be shifted to fit the OP in. Of course, it's difficult to tell whether they are genuinely unable to fit the OP, so I like your idea of attempting to book then mentioning the voucher.

I think they are being more than fair. By offering a credit they are, in effect, extending the voucher indefinitely (assuming the credit doesn't expire) as the OP can then purchase the same treatment with the credit at any point.

Incidentally, this is why I don't buy vouchers. If I feel inclined to give someone a voucher, I create my own voucher on the computer and say I'll organise and pay for whatever when they want to "redeem" it.

At the time of purchase they entered into a contract to provide a service to the buyer, they made no conditions for when the voucher should be used and they have now said that because they cannot fit the buyer in, they will not allow them to use the voucher. This is, in my opinion, a breach of contract.

What they should have done is tell the OP when they had slots available and allow thenm to use the voucher to book that slot. It may have been fair to for them to impose a condition where the buyer should take a reasonably early available slot, but they didn't seem to offer that.

However, with all of that said, I can't really see why the OP is complaining. They have offered a credit note and I can't see what the difference is between that and the voucher, so perhaps the OP could help by explaining what the differences are.

pcombo

Whats the point in buying a voucher for your self. Why exchange money for a voucher that has stupid terms and expiry dates.

Why not just go and pay in cash that way you wont have these problems.

Tinkywinks108

Flyboy152 wrote: »

At the time of purchase they entered into a contract to provide a service to the buyer, they made no conditions for when the voucher should be used and they have now said that because they cannot fit the buyer in, they will not allow them to use the voucher. This is, in my opinion, a breach of contract.

What they should have done is tell the OP when they had slots available and allow thenm to use the voucher to book that slot. It may have been fair to for them to impose a condition where the buyer should take a reasonably early available slot, but they didn't seem to offer that.

However, with all of that said, I can't really see why the OP is complaining. They have offered a credit note and I can't see what the difference is between that and the voucher, so perhaps the OP could help by explaining what the differences are.

Yes, I too think it's very ambigous. The voucher should then a booking expiry date as well as voucher expiry date.

However, I think you are right, I will quit while I'm ahead and accept the credit note. The difference being, instead of having my money back, I will need to book another experience and Wahanda's experience offers have not been that appealing lately. Just to make it clear in case you're not familiar with Wahanda - they offer a range of different treatments/experiences from a variety of providers, so it's not that I'll be able to book the same experience again (unless it does come up again).

mattyprice - I don't need my wrists slapped thanks. I have bought numerous vouchers of this kind from Wahanda, KGB and Groupon and used them successfully - all without "causing companies headaches". You are welcome to make your point, but perhaps in a less patronising tone, see tomwakefield's and flyboy's posts.

Tinkywinks108

pcombo - Wahanda offers vouchers for a very limited time at 'bargain' prices. So, a typical voucher might be, £30 for a facial and massage at such-and-such salon, instead of the normal price of £85, and there is a limited time in which to buy the voucher, sometimes it's only available to buy one day.

There is a growing trend of these deals offered by various companies acting as the middle men. Some of them are great, really amazing deals. However, some are a bit dodgy. For example, some companies will not actually be treating you like a full paying client and you won't actually be getting the £85 treatment. Basically you could be paying £30 for a £30 treatment, not £30 for an £85 treatment.

tomwakefield

Flyboy152 wrote: »

At the time of purchase they entered into a contract to provide a service to the buyer, they made no conditions for when the voucher should be used and they have now said that because they cannot fit the buyer in, they will not allow them to use the voucher. This is, in my opinion, a breach of contract.

The voucher had an expiry date on it (a year from when the voucher was purchased). The OP didn't call up early enough to ensure they could get a booking before that expiry date (assuming the vendor is honest).

Sharada wrote: »

Yes, I too think it's very ambigous. The voucher should then a booking expiry date as well as voucher expiry date.

Problem with this is that, at different times, the waiting time might be different. For instance, I imagine as a beauty salon type place it's busy early summer as people prepare for summer holidays, so the waiting times would be longer, so you might find yourself within the booking expiry date but unable to get an appointment before the voucher expired. A fixed booking expiry date instead would work pretty well.

Flyboy152

Sharada wrote: »

Yes, I too think it's very ambigous. The voucher should then a booking expiry date as well as voucher expiry date.

However, I think you are right, I will quit while I'm ahead and accept the credit note. The difference being, instead of having my money back, I will need to book another experience and Wahanda's experience offers have not been that appealing lately. Just to make it clear in case you're not familiar with Wahanda - they offer a range of different treatments/experiences from a variety of providers, so it's not that I'll be able to book the same experience again (unless it does come up again).

mattyprice - I don't need my wrists slapped thanks. I have bought numerous vouchers of this kind from Wahanda, KGB and Groupon and used them successfully - all without "causing companies headaches". You are welcome to make your point, but perhaps in a less patronising tone, see tomwakefield's and flyboy's posts.

If you don't want the credit note, you could always sell it on E-bay (if it is transferable).