Excessive Return Charges - Legal?

unholyangel

I think perhaps its time to remind them that under the DSR's, any refund due must be processed within 30 days of receiving the customers intent to cancel. Regardless whether they have received the items back or not.

You could also get a few quotes from different couriers and see what the price difference is. Then ask why they are charging so much when DSR's only allow them to charge the direct cost of recovering the items and even then it is only is certain circumstances. See below:

(5) Subject to paragraphs (6) and (7), the supplier may make a charge, not exceeding the direct costs of recovering any goods supplied under the contract, where a term of the contract provides that the consumer must return any goods supplied if he cancels the contract under regulation 10 but the consumer does not comply with this provision or returns the goods at the expense of the supplier.

(6) Paragraph (5) shall not apply where—

(a)the consumer cancels in circumstances where he has the right to reject the goods under a term of the contract, including a term implied by virtue of any enactment, or

(b)the term requiring the consumer to return any goods supplied if he cancels the contract is an “unfair term” within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999(1).



You could argue that them refusing to allow you to return via your own courier and forcing you to accept theirs is covered by 6 (b).......meaning they cant enforce it.