Am I entitled to a refund? Ebay question!

hermum

When you send it back it will need to go back either special delivery or a courier as recorded won't cover you for £50 if it even gets signed for or updates. A courier, someone like collect+ will be cheaper.

Chelsea_Girl

techspec wrote: »

I don't quite get that - if they offered to let you keep it AND give you 35% back - then you could resell it yourself anyway, no?

As far as I understood it, they meant I could post it back to them but that I would only receive 35% of the money back.

techspec

Chelsea_Girl wrote: »

As far as I understood it, they meant I could post it back to them but that I would only receive 35% of the money back.

Thats nuts - they can't do that. You are entitled to a FULL refund upon TRACKED return - but have to pay return postage. They must be notified within 7 days - and the item must reach them within 30.

I would double check the refund offer though. If i get a return request - i always offer a partial refund to try and get them to keep it. I've never has such an offer refused. I thought that could be what the seller was doing in this case.