santander online banking site problems

curlytop12

hi all,

just had my A&L online banking changed to the Santander one.all fine except i can't access the messages they have sent me,it seems the whole page is there except the actual message.i rang them,they said to check i have java script downloadad,which i have.
i am on a laptop,with windows vista.the lady on the phone also said to make sure i don't have google chrome as this will block the online banking messages?how do i find out if i am using googlr chrome please?and how would i get rid of it?
thanks for reading,hope you can help.
Gem

free4440273

u don't need to remove chrome ; just use another browser such as Firefox or even ie .

curlytop12

thanks,will give that a go!

curlytop12

Have tried using internet explorer,no joy.meanwhile santander have sent a message in online banking to my one saying i can't access my messages!!great!
How do i access firfox please?

maggiej_2

Following the transfer from A&L to Santander online banking, I couldn't even access my account. Turned out to be IE9 not being fully compatible with Santander's online system. Anyhow, changed to Firefox as per their recommendation and no problems now. Presume you're not using IE9 as you're able to gain access (which I could not). Just Google Firefox and you'll be able to download the browser.

delia

The Santander website is still not compatible with IE9. When I contacted them they replied with annoying stock answers which do not fully answer the query. What they suggested I should do is "upgrade to a suitable browser," whereas they actually mean downgrading to IE8 which is over 2 years old. I would have thought perhaps Santander should be "upgrading" their website so that it works with the latset browser release.