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How do I get a false positive removed?
rebeccauk
Posts: 296 Forumite
Oh dear....I seem to be landing a lot of problems lately with buyers. Just trying to sort out another problem with an item that arrived broken and have had some feedback from a different sale which although positive has a very negative comment :-(
I sold a jumper which was a designer label and dry-clean only. The item had been dry-cleaned prior to sale and I did say this in my listing although it was a little bobbly simply due to the nature of the fabric and through wear and tear. The buyer has given a positive but said in her feedback comments that I lied about it being dry-cleaned and that the condition was not fully described. I'm disappointed because I did make a point of saying that it wasn't good condition but I don't like this on my feedback record as I sell a lot of clothes and do have high standards with washing and ironing and describing things accurately. Is there anyway I can contest the feedback or get it removed?
I sold a jumper which was a designer label and dry-clean only. The item had been dry-cleaned prior to sale and I did say this in my listing although it was a little bobbly simply due to the nature of the fabric and through wear and tear. The buyer has given a positive but said in her feedback comments that I lied about it being dry-cleaned and that the condition was not fully described. I'm disappointed because I did make a point of saying that it wasn't good condition but I don't like this on my feedback record as I sell a lot of clothes and do have high standards with washing and ironing and describing things accurately. Is there anyway I can contest the feedback or get it removed?
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Oh dear....I seem to be landing a lot of problems lately with buyers. Just trying to sort out another problem with an item that arrived broken and have had some feedback from a different sale which although positive has a very negative comment :-(
I sold a jumper which was a designer label and dry-clean only. The item had been dry-cleaned prior to sale and I did say this in my listing although it was a little bobbly simply due to the nature of the fabric and through wear and tear. The buyer has given a positive but said in her feedback comments that I lied about it being dry-cleaned and that the condition was not fully described. I'm disappointed because I did make a point of saying that it wasn't good condition but I don't like this on my feedback record as I sell a lot of clothes and do have high standards with washing and ironing and describing things accurately. Is there anyway I can contest the feedback or get it removed?
I'd leav eit as it is a positive. In a few more sales the feedback will slip to second page anyway. I'd be much more worried about your expanded seller dashboardI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I guess I am obviously missing a trick here in a big way as I don't know what expanded seller dashboard is or how it may affect me :-( Sorry to be wet around the ears - you'd think I would know all there is to know now after a few years of sales but I am still learning.0
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I guess I am obviously missing a trick here in a big way as I don't know what expanded seller dashboard is or how it may affect me :-( Sorry to be wet around the ears - you'd think I would know all there is to know now after a few years of sales but I am still learning.
Hover your mouse over the 'account' tab when you are in 'my ebay' and choose 'seller dashboard'. The basic dashboard is near the top- you want to check if anyone has left a 1 or 2 * for anything as they are dangerous. Three of those on a regular seller will be enough to push you to an under performing seller which will in turn mean eventual selling restrictions and even suspension.
Teh expanded dashboard can take a day or two to update, so make a habit of keeping an eye on it.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thank you so much for this. My average is 4.8 and I have had less than 1% of 1's and 2's left - should I be concerned?0
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Thank you so much for this. My average is 4.8 and I have had less than 1% of 1's and 2's left - should I be concerned?
Check the numbers not the percent. If you look after the percent it has a zero or other number in brackets like this
0.00% (0)I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
In the last 3 months I have 1 on item as described and 1 on communication!0
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In the last 3 months I have 1 on item as described and 1 on communication!
That's OK, but if you are a smallish seller check the yearly figures as well as the numbers will be taken on a yearly basis.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Yes I am a small seller and for the 12 month category I have 2 in item as desc, 2 in communication and 1 in P&P! I'm hoping that's ok!0
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Yes I am a small seller and for the 12 month category I have 2 in item as desc, 2 in communication and 1 in P&P! I'm hoping that's ok!
2 is fine, but you really need to try and avoid getting anymore as 3 becomes dangerous.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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