Slow computer Hijackthis Log

closed

could you clarify the figures

you have 1GB ram installed?

commit charge peak is 228300

and it still takes over 3 minutes to boot?

you could disable the talk talk services using services.msc, and re-enable them inf future if you need them, then they aren't running all the time.

patgc

Hi
Yes, its 1GB,

This time its 165m/23,
Total 172652
Peak 198336

and yes its still taking over 3mins from when I press the button and it beeps to when I can actually use it.
at 55 secs the home screen shows, at 150 secs the box saying 'your comp can be at risk as no f/wall is on', the about 190 I can get on the internet.
28 process

GunJack

still seems a while, what processor have you got ??

have you fixed your virtual memory (pagefile) or are you letting windows manage it??

SeaPort (search enhancement pack) you disable from start > run > services.msc

closed

switch the firewall on.

what are these figure? 165m/23

did you do a malwarebytes scan?

patgc

In System Info it says
Processor -x86 Family 6 model 7 stepping 1 Authentic AMD 1300mhz
XP O/S

I presume i'm letting Windows manage virtual memory (page file)

Ok, have disabled SeaPort

GunJack

patgc wrote: »

In System Info it says
Processor -x86 Family 6 model 7 stepping 1 Authentic AMD 1300mhz
XP O/S

this is a really old, slow processor (thought my Semperon 3000+ was slow these days ) but that is REALLY slow, a Duron I suspect. Download CPU-z and run it for a definite ID on that processor.

You're probably not far off optimised as much as you can speed-wise with that processor

closed

165m/23 - what is the meaning of the second figure after the slash? have you missed some numbers off the end?

It should still boot and be on the web in less than a minute, something is amiss.

try

disable this from startup using msconfig

O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe


Disable error reporting (but leave notify me when critical errors occur ticked), in control panel, system, advanced error reporting

start, run, services.msc, disable these services
SSDP Discovery Service
Remote Registry
WebClient
Distributed Link Tracking Client
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

then

chkdsk c: /F

which will check the hard disk out after a boot

try IE instead of firefox, also run windows update as IE is out of date

do you have any "windows live" entries in add/remove programs - if you don't use them, you could uninstall this

what are you connection settings in IE and firefox, do you have any firefox addins installed?

patgc

Yep, thats the one, AMD Duron 1gb RAM. I have had it about 6/7 years I think, maybe longer !.

If there is anything else ( other than get a new one !) that I can do, I am still keen to keep trying.

I think the poor old girl is definitely working better, quite a bit more responsive and the screen saver doesnt freeze anymore and it also turns off almost as soon as you press the shut down comp button where as before it took ages. So all in all, I think this has all been beneficial, so Thank You Closed, Gunjack & rmg1 for persevering with me and giving me the help to at least make the poor old girl as good as she can be.Its really appreciated.

closed

post another log, commit charge, and boot timings

If it's still taking more than one minute to boot, a windows reinstall would probably cure it.

patgc

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 20:33:59, on 14/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17103)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CSHelper.exe
C:\WINDOWS\System32\imapi.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Pat\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [CM-SmWizard] C:\WINDOWS\System\SmWizard.exe
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CopySafe Helper Service (CSHelper) - Unknown owner - C:\WINDOWS\system32\CSHelper.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

--
End of file - 5402 bytes


Commit Chg 201M/2389M total 206596 Peak 342400 Process 28

Have done the chkdsk,
No Firefox addins
From 1st beep at turn on, 55secs to home screen, 150 secs to warning banner, now 180secs to able to connect,,